[cisco-voip] Call Back

Fri Apr 28 10:15:57 EDT 2006

I have tried this again and if I select the primary line of the phone
and dial the number then it will not go through either, the same issue
occurs, however if I try it and select a shared line on the phone then
dial the number it works ok.

We do not have these calls routing through a translation pattern.

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Friday, April 28, 2006 2:55 PM
To: Nick Kassel
Subject: Re: [cisco-voip] Call Back

I suspect your pbx may not like the extra facilityIE we send when we
attempt the callback.
can you test once more, and when you get the callback notification press
a line button on the right side of the phone to go offhook and attempt
to dial 3432 directly? does that call go through?  At this point will
need to open a TAC case to pursue further.

let's eliminate a few other things just to make sure:
does your initial call route through a translation pattern?

/Wes

Nick Kassel wrote: 

Hi Wes

I have tried this again and it just does not seem to go anywhere, after
I hit dial the phone says Call Proceed and the dialled number just sits
on the display, I do not get any ring tone from the other end or hear
any tone from the calling phone.

I'm a bit stuck as what to do.

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, April 27, 2006 6:27 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Back

nope. that's not the problem.

CM does present the call to the Mitel, only with 1 extra FacilityIE this
time.

Original call:
Outbound PRI SETUP message to 172.30.0.10 at timestamp 04/27/2006
10:31:21.130
SETUP, pd = 8, callref = 0x125A, Message Size = 63 bytes
Sending Complete
Bearer Capability i = 0x8090A3, ITU-T standard, Speech, Circuit mode,
64k, A-law
Channel ID i = 0xA98398 - PRI interface, Exclusive channel 24
Facility i =
0x9FAA06800100820100A113020101020100800B4E69636B204B617373656C, Facility
code not parsed 
Calling Party Number i = '6515' - Plan: Unknown, Type: Unknown,
Presentation Allowed, User-provided, verified and passed
Called Party Number i = '3432' - Plan: Unknown, Type: Unknown

CallBack notification to the Mitel:
Outbound PRI SETUP message to 172.30.0.10 at timestamp 04/27/2006
10:31:25.115
SETUP, pd = 8, callref = 0x125C, Message Size = 76 bytes
Sending Complete
Bearer Capability i = 0xA880, ISO/IEC standard, UDI, Circuit mode,
Packet mode rate
Channel ID i = 0xAC - PRI interface, Exclusive channel 0
Facility i =
0x9FAA06800100820100A123020149020128301BA0068004363531358004333433324005
04038090A38C01008D01FF, Facility code not parsed 
Calling Party Number i = '6515' - Plan: Unknown, Type: Unknown,
Presentation Allowed, User-provided, verified and passed
Called Party Number i = '3432' - Plan: Unknown, Type: Unknown

Outbound call to the mitel after you press dial:
Outbound PRI SETUP message to 172.30.0.10 at timestamp 04/27/2006
10:31:52.521
SETUP, pd = 8, callref = 0x125D, Message Size = 84 bytes
Sending Complete
Bearer Capability i = 0x8090A3, ITU-T standard, Speech, Circuit mode,
64k, A-law
Channel ID i = 0xA98397 - PRI interface, Exclusive channel 23
Facility i =
0x9FAA06800100820100A113020101020100800B4E69636B204B617373656C, Facility
code not parsed 
Facility i = 0x9FAA06800100820100A10802014A02011F0500, Facility code not
parsed 
Calling Party Number i = '6515' - Plan: Unknown, Type: Unknown,
Presentation Allowed, User-provided, verified and passed
Called Party Number i = '3432' - Plan: Unknown, Type: Unknown

Note the extra FacilityIE this time. However the Mitel responds as if it
is processing the call:
Inbound PRI CALL_PROC message from 172.30.0.10 at timestamp 04/27/2006
10:31:52.631
CALL_PROC, pd = 8, callref = 0x925D, Message Size = 10 bytes
Channel ID i = 0xA98397 - PRI interface, Exclusive channel 23

Mitel acknowledges the call and requests to cut through audio.  Possibly
for ringback tone?
Inbound PRI PROGRESS message from 172.30.0.10 at timestamp 04/27/2006
10:31:53.162
PROGRESS, pd = 8, callref = 0x925D, Message Size = 9 bytes
Progress Indicator i = 0x8188 - In-band info or appropriate now
available 

Call rang for 10 seconds before you disconnected it.  Are you sure
nothing appeared on the PBX phone?
Outbound PRI DISCONNECT message to 172.30.0.10 at timestamp 04/27/2006
10:32:03.709
DISCONNECT, pd = 8, callref = 0x125D, Message Size = 9 bytes
Cause i = 0x8090 - Normal call clearing 

/Wes

Wes Sisk wrote: 

Thanks Nick.

Please open a TAC case and attach the CCM trace and the corresponding
SDL trace from trace\sdl\ccm.  I don't believe this should happen:
10:31:25.099 CCM|CallBackManager - ERROR Can't Route ss = 0x500527b,
ssOtherParty = 0x500527c|

/Wes

Nick Kassel wrote: 

Wes

Sorry forgot to mention, I was calling from 6515 to 3432 (Ericsson MD110
DN), I set Call Back, when 3432 was available I received the
notification on the phone and pressed dial and the number dialled but
did not go anywhere is just sort of hung. I then hung up.

Nick  

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: 27 April 2006 15:09
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Back

There are multiple setups in this trace. What is the calling/called
party number for your specific call?

/Wes

Nick Kassel wrote: 

Hi Wes, I'm un sure about analysing the trace, could you possibly take a
look and see if you can make out what is happening for me.

Regards

Nick 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, April 26, 2006 4:03 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Back

check get the 'debug isdn q931' from the gateway or check the CM traces
to see what goes south with the signaling during call setup.

/Wes

Nick Kassel wrote: 

We currently have our CCM cluster linked to an Ericsson MD110 PBX via
Qsig. I have added the Call Back softkey to my phone and if I place a
call to a phone on the Ericsson and then activate Call Back, I receive
the information that the DN on the Ericsson is now available but when I
hit the dial key, the call will not connect, it dials the number but
does not go through and it says on the display Call Proceed and sits
there.

Any one come across any issues like this before?

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