[cisco-voip] Quality Issues

[Ted Nugent]

Sorry scratch #4... I missed you were running over
MPLS....

--- Ted Nugent <tednugent69 at yahoo.com> wrote:

> I’m assuming by your reference to the WAN that
> you’re
> running centralized PSTN for the remote site?
> If so then here are a couple things that I’d
> probably
> check first off if you haven’t already.
> 
> Confirm all your links between the PSTN gateway and
> the end device are running error free (WAN and LAN)
> Confirmed your region at the remote is configured
> for
> the correct Codec.
> Confirm your LAN QOS at the remote site is marking
> DSCP values correctly.
> Confirm you QOS on your WAN is not set to burst
> above
> the CIR
> 
> 
> --- Duane Priebe <duane at theriverbank.com> wrote:
> 
> > I have been having an issue at 1 of my 7 locations
> > with quality for
> > about a month now.  The users there have been
> pretty
> > good about getting
> > me good information like time/date, if the problem
> > occurred when they
> > were making or receiving a call, npa/nxx of the
> > number if they were
> > making the call, and checking to make sure the
> other
> > end was not on a
> > cell phone.  
> > 
> >  
> > 
> > The issue seems to happen two or three times a day
> > with no particular
> > time pattern.  It has happened both calling
> outside
> > the location as well
> > as receiving calls into the location (never
> internal
> > calls).  The
> > individual on the other end (always outside of the
> > location) describes
> > the issue almost always as "it sounds like your on
> a
> > cell phone" either
> > breaking up or static.  The call is then
> terminated
> > and reissued and
> > then seems to work fine.  They have been filing a
> > QRT report and the
> > jitter seems to be in the upper 40's most of the
> > time when it occurs.  I
> > monitor network traffic closely and my WAN links
> are
> > never more than 50%
> > utilized.  I am kind of at a loss here because
> they
> > are configured
> > nearly exactly as all my other locations with the
> > same QOS, hardware,
> > firmware versions, and WAN architecture (MPLS
> > network matching 90% of my
> > QOS settings).  Any suggestions would be most
> > helpful, thanks in
> > advance!
> > 
> >  
> > 
> > CM v4.1(3)sr3
> > 
> > Duane A. Priebe 
> > Network Admin/IT Manager 
> > 
> > 
> > 
> >  
> > 
> > > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> > 
> 
> 
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