[cisco-voip] Unity Connection

[Ed Leatherman]

I think we are looking at differnt bugs then... our problem is not system
wide, seems to be only certain users affected and not all the time. There is
nothing in the general logs that indicate anything out of the ordinary is
going on with it. That and the fact that we can't reproduce the problem
ourselves is making it a little more frustrating - and of course one of the
people affected is the dean of academic affairs at the college. :)

On 8/8/06, Israel Lang <zephy316 at gmail.com> wrote:
>
> Do you see a flood of events in the app log? Does the port you have
> configured for MWI constantly try to light the same extension? If so then
> this is the same problem. If not then you might be encountering something
> different.
>
> Every case that I have opened with TAC re: Unity Connections has taken a
> while to resolve. I think mainly it is because it is a new product and they
> don't have the install base required to have effectively debug the software
> yet.
>
>
> On 8/8/06, Ed Leatherman <ealeatherman at gmail.com> wrote:
> >
> > Thanks Israel. I've had a case open on it for about 2 weeks now, but we
> > havent been able to catch anything in traces that could be causing it. We
> > never seem to have enough tracing turned on to find something and then we
> > have to wait for it to happen again since we can't reproduce it. I will look
> > at that setting, hopefully that will get us some progress.
> >
> >
> > On 8/8/06, Israel Lang < zephy316 at gmail.com> wrote:
> > >
> > > Ed,
> > >
> > > We had the same issue. I opened a TAC case and here was what we ended
> > > up doing to resolve the issue:
> > >
> > > In Unity Connection, go to the "Port Group" page and select the
> > > integration.  Here you will see a "Delay Between Requests" setting, which is
> > > probably set to 0.  Increase this value to 500 and save then restart Unity
> > > Connection.
> > >
> > > We later changed the setting to 1500.
> > >
> > > Hope this helps.
> > >
> > > On 8/7/06, Ed Leatherman < ealeatherman at gmail.com > wrote:
> > >
> > > > We just rolled it out last month, about 200 users atm, will be up to
> > > ~400 when school starts. I'm happy with it so far. We are having a small
> > > problem with MWI not turning on promptly but other than that its been good
> > > so far. Install is much simpler than Unity and administration page seems to
> > > "work" easier. We arent using speach rec or anything fancy, just plain jane
> > > voicemail.
> > >
> > >

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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