[cisco-voip] Answering the 7970 - handset vs softkey

[Ryan LaTorre]

When I've had this issue reported to me in the past, what was happening
is that the user had reversed the hook on the phone (the one used if the
phone is mounted vertically, such as on a wall). When they hung up the
call from the previous conversation the handset isn't actually in the
cradle, it rests on top of the clip.  The next time a call comes in, the
phone thinks the handset is already off hook so the user has to press
the Answer softkey.

Simple little item, but I've had several users at several customers get
confused by this.

Having said that, once (and only once) I had a phone with a defective
hook switch, but check the reversable clip first.

-Ryan

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bob A. Bowie
Sent: Tuesday, August 15, 2006 1:58 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Answering the 7970 - handset vs softkey

Could someone help me understand why the 7970 sometimes will not answer
a call when you lift the handset, you have to hit the answer softkey
that appears.  How does the phone choose which method to usse, it seems
random to me.
Is there a way to force it to use the handset no matter what?

Thanks 
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