[cisco-voip] Unity not sending some messages to Exchange?

[Turpin, Mark]

I'm running in to a very identical problem.  I have a subscriber who had
a message left for him last week.  The activity report shows that the
message came in, but we never see it being handed off to Exchange.  In
addition, it never showed up in the MTA directory.  The message is no
where to be found on the Unity server.

 

This was from an external caller, and has been the only report of such
behavior where we can't find the message at all.

 

We had this happen once before, to a different subscriber, and rebooted
the partner mail server and the message was magically delivered.

 

We've tried rebooting the partner mail server this time around, and no
luck.  The message never appears.

 

We're running 4.0.5.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Thursday, August 17, 2006 2:41 PM
To: Mike Armstrong
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?

 

How about failed mail in Exchange?

You mentioned moving the message stores around, is it possible that it
is getting there, but can't find the subscriber account? My guess is
that the vmail is sitting on an Exchange server, without an idea of
where to go. 



Jonathan

On 8/17/06, Mike Armstrong <mfa at crec.ifas.ufl.edu> wrote:

I thought about that, and am wondering about permissions to send on
behalf
of someone else -- I know that's a big deal in Outlook.  I'm starting to
slide off the thin ice I was already treading on, but I think it's a 
promising lead.  No ugly messages in Unity's logs that I had hoped for,
though.

mike

----- Original Message -----
From: "Ryan Ratliff" <rratliff at cisco.com >
To: "Mike Armstrong" <mfa at ufl.edu>
Cc: <cisco-voip at puck.nether.net>; < jonvoip at gmail.com
<mailto:jonvoip at gmail.com> >
Sent: Thursday, August 17, 2006 3:12 PM
Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?


> Not sure how much this will help but for messages from subscriber to 
> subscriber Unity sends them on behalf of the sending user.  For
messages
> from non-subscribers (ie outside caller) Unity sends the  message from
the
> Unity_servername account.
>
> -Ryan 
>
> On Aug 17, 2006, at 3:01 PM, Mike Armstrong wrote:
>
> They're not in the UnityMTA directory, nor is there any record (in the
> Exchange Message Tracking Center) of the messages arriving at
Exchange. 
> Haven't run the Permissions Wizard yet, thinking there should be no
need
> to,
> but WTH, I'll give it a shot.
>
> mike
>
>> Date: Thu, 17 Aug 2006 13:14:35 -0500
>> From: "Jonathan Charles" < jonvoip at gmail.com>
>> Subject: Re: [cisco-voip] Unity not sending some messages to
Exchange?
>> To: "Mike Armstrong" <mfa at ufl.edu >
>> Cc: cisco-voip at puck.nether.net
>> Message-ID:
>> <5d093f9a0608171114o1e9bdadfr818f51f798fc6f94 at mail.gmail.com >
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Are the wav files sitting in the UnityMTA directory? Or are they
failing
>> on
>> the Exchange side? 
>>
>> I would re-run the permissions wizard as a first step.
>>
>>
>>
>> Jonathan
>>
>> On 8/17/06, Mike Armstrong < mfa at crec.ifas.ufl.edu
<mailto:mfa at crec.ifas.ufl.edu> > wrote:
>>>
>>> Running Unity 4.0(4)SR1, Exchange 2003.  When some callers leave
>>> voicemail,
>>> to the callers things appear normal, but message never shows up in 
>>> Exchange.
>>> So far, it appears to be only internal callers affected -- outside
>>> callers'
>>> messages are stored normally and can be retrieved by the recipient.
>>> Also,
>>> some internal callers work OK as well.
>>>
>>> I believe this started following an Exchange store reorganization,
>>> intended
>>> to break up one large store into several smaller ones.  Following
this, 
>>> the
>>> Message Store Manager tool was run and access granted to all the new
>>> stores.
>>> All subscribers' profiles, accounts, etc., appear normal.
>>>
>>> Would welcome any advice.
>>>
>>> Mike Armstrong
>>> UF/IFAS CREC
>>> Lake Alfred, FL
>
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