[cisco-voip] Unity not sending some messages to Exchange?

[Mike Armstrong]

Exchange Message tracker shows no sign of any message arriving on Exchange.  From other messages I've looked at, it looks like even NDRs are logged as arriving, so I think if Unity sent it, there'd be a sign of it somewhere.

I ran the Permissions Wizard and got all excited for a while, since UnityMsgStoreSvc needs Send As rights on every store, and it didn't have those rights on any of the new stores.  But, it still fails in the same fashion after the successful PW run.  In the test case I'm using, I have two accounts (M and P) in the same message store.  M can send voicemail to P, but P's voicemail to M vanishes.  An outside caller can leave voicemail successfully on either M or P.  There's a flurry of warning messages in the data_AvCsMgr....txt log file about the time P tried to send to M, but none of the Event IDs are listed in the Unity Error Message Finder:

AVCsMgr:1312
AvNotifierMgr:4232
AvUMRSyncSvr:4088
AvMsgStoreMonitorSvr:4388

It's getting to be time to settle down with the Unity docs and an adult beverage.  Will probably open a TAC case tomorrow.

mike
  ----- Original Message ----- 
  From: Jonathan Charles 
  To: Mike Armstrong 
  Cc: Ryan Ratliff ; cisco-voip at puck.nether.net 
  Sent: Thursday, August 17, 2006 3:41 PM
  Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?


  How about failed mail in Exchange?

  You mentioned moving the message stores around, is it possible that it is getting there, but can't find the subscriber account? My guess is that the vmail is sitting on an Exchange server, without an idea of where to go. 



  Jonathan


  On 8/17/06, Mike Armstrong <mfa at crec.ifas.ufl.edu> wrote:
    I thought about that, and am wondering about permissions to send on behalf
    of someone else -- I know that's a big deal in Outlook.  I'm starting to
    slide off the thin ice I was already treading on, but I think it's a 
    promising lead.  No ugly messages in Unity's logs that I had hoped for,
    though.

    mike

    ----- Original Message -----
    From: "Ryan Ratliff" <rratliff at cisco.com >
    To: "Mike Armstrong" <mfa at ufl.edu>
    Cc: <cisco-voip at puck.nether.net>; < jonvoip at gmail.com>
    Sent: Thursday, August 17, 2006 3:12 PM
    Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?


    > Not sure how much this will help but for messages from subscriber to 
    > subscriber Unity sends them on behalf of the sending user.  For  messages
    > from non-subscribers (ie outside caller) Unity sends the  message from the
    > Unity_servername account.
    >
    > -Ryan 
    >
    > On Aug 17, 2006, at 3:01 PM, Mike Armstrong wrote:
    >
    > They're not in the UnityMTA directory, nor is there any record (in the
    > Exchange Message Tracking Center) of the messages arriving at Exchange. 
    > Haven't run the Permissions Wizard yet, thinking there should be no  need
    > to,
    > but WTH, I'll give it a shot.
    >
    > mike
    >
    >> Date: Thu, 17 Aug 2006 13:14:35 -0500
    >> From: "Jonathan Charles" < jonvoip at gmail.com>
    >> Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?
    >> To: "Mike Armstrong" <mfa at ufl.edu >
    >> Cc: cisco-voip at puck.nether.net
    >> Message-ID:
    >> <5d093f9a0608171114o1e9bdadfr818f51f798fc6f94 at mail.gmail.com >
    >> Content-Type: text/plain; charset="iso-8859-1"
    >>
    >> Are the wav files sitting in the UnityMTA directory? Or are they  failing
    >> on
    >> the Exchange side? 
    >>
    >> I would re-run the permissions wizard as a first step.
    >>
    >>
    >>
    >> Jonathan
    >>
    >> On 8/17/06, Mike Armstrong < mfa at crec.ifas.ufl.edu> wrote:
    >>>
    >>> Running Unity 4.0(4)SR1, Exchange 2003.  When some callers leave
    >>> voicemail,
    >>> to the callers things appear normal, but message never shows up in 
    >>> Exchange.
    >>> So far, it appears to be only internal callers affected -- outside
    >>> callers'
    >>> messages are stored normally and can be retrieved by the recipient.
    >>> Also,
    >>> some internal callers work OK as well.
    >>>
    >>> I believe this started following an Exchange store reorganization,
    >>> intended
    >>> to break up one large store into several smaller ones.  Following  this, 
    >>> the
    >>> Message Store Manager tool was run and access granted to all the new
    >>> stores.
    >>> All subscribers' profiles, accounts, etc., appear normal.
    >>>
    >>> Would welcome any advice.
    >>>
    >>> Mike Armstrong
    >>> UF/IFAS CREC
    >>> Lake Alfred, FL
    >
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