[cisco-voip] Unity not sending some messages to Exchange?

[Ed Leatherman]

Hi Mike,

Just happened on this thread, we are running into a very similar problem.
Its only affecting a very small subset of users (one of them happens to be
the exchange admin heh). We are running voicemail-only unity 4.0.4 with
off-box exchange. Users can get messages themselves but when the try to
leave a message for others it just disappears completely, not in MTA folder,
no record of it in exchange message tracking, nothing useful to go by.
Messages from outside callers work fine. Also, if they try to leave a
message for someone, hit # and then 1 to send, it gives them an error
message saying the service is unavailable to complete the operation (or
somesuch).

We found moving one of the accounts to a new mailstore works temporarily but
then quits working again after a period of time. TAC thinks it is an
exchange permissions issue. We recently applied Exchange 2003 hotfix from
KB903158, TAC had us uninstall this hotfix so we've done that from one of
our servers on the cluster, and it appears to have fixed the problem...
we're going to try it with the rest of the servers next and see if it clears
up the problems with the other users. The engineer told me they had similar
reports of this type of issue and it was always either a permissions problem
or a hotfix that broke things.

I think the next step if removing the hotfix doesnt permanently fix the
problem is going to be to re-run the permissions wizard.

Hope that helps, if we find out anything concrete about it i'll pass it
along.

On 8/17/06, Mike Armstrong <mfa at crec.ifas.ufl.edu> wrote:
>
> I thought about that, and am wondering about permissions to send on behalf
> of someone else -- I know that's a big deal in Outlook.  I'm starting to
> slide off the thin ice I was already treading on, but I think it's a
> promising lead.  No ugly messages in Unity's logs that I had hoped for,
> though.
>
> mike
>
> ----- Original Message -----
> From: "Ryan Ratliff" <rratliff at cisco.com>
> To: "Mike Armstrong" <mfa at ufl.edu>
> Cc: <cisco-voip at puck.nether.net>; <jonvoip at gmail.com>
> Sent: Thursday, August 17, 2006 3:12 PM
> Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?
>
>
> > Not sure how much this will help but for messages from subscriber to
> > subscriber Unity sends them on behalf of the sending
> user.  For  messages
> > from non-subscribers (ie outside caller) Unity sends the  message from
> the
> > Unity_servername account.
> >
> > -Ryan
> >
> > On Aug 17, 2006, at 3:01 PM, Mike Armstrong wrote:
> >
> > They're not in the UnityMTA directory, nor is there any record (in the
> > Exchange Message Tracking Center) of the messages arriving at Exchange.
> > Haven't run the Permissions Wizard yet, thinking there should be
> no  need
> > to,
> > but WTH, I'll give it a shot.
> >
> > mike
> >
> >> Date: Thu, 17 Aug 2006 13:14:35 -0500
> >> From: "Jonathan Charles" <jonvoip at gmail.com>
> >> Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?
> >> To: "Mike Armstrong" <mfa at ufl.edu>
> >> Cc: cisco-voip at puck.nether.net
> >> Message-ID:
> >> <5d093f9a0608171114o1e9bdadfr818f51f798fc6f94 at mail.gmail.com>
> >> Content-Type: text/plain; charset="iso-8859-1"
> >>
> >> Are the wav files sitting in the UnityMTA directory? Or are
> they  failing
> >> on
> >> the Exchange side?
> >>
> >> I would re-run the permissions wizard as a first step.
> >>
> >>
> >>
> >> Jonathan
> >>
> >> On 8/17/06, Mike Armstrong <mfa at crec.ifas.ufl.edu> wrote:
> >>>
> >>> Running Unity 4.0(4)SR1, Exchange 2003.  When some callers leave
> >>> voicemail,
> >>> to the callers things appear normal, but message never shows up in
> >>> Exchange.
> >>> So far, it appears to be only internal callers affected -- outside
> >>> callers'
> >>> messages are stored normally and can be retrieved by the recipient.
> >>> Also,
> >>> some internal callers work OK as well.
> >>>
> >>> I believe this started following an Exchange store reorganization,
> >>> intended
> >>> to break up one large store into several smaller
> ones.  Following  this,
> >>> the
> >>> Message Store Manager tool was run and access granted to all the new
> >>> stores.
> >>> All subscribers' profiles, accounts, etc., appear normal.
> >>>
> >>> Would welcome any advice.
> >>>
> >>> Mike Armstrong
> >>> UF/IFAS CREC
> >>> Lake Alfred, FL
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
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>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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