[cisco-voip] Unity not sending some messages to Exchange?

[Frutin, Amy]

We ran into an issue with messages not being delivered after applying
some Exchange hotfixes (KB912442, KB916803) - it only affected certain
subscribers and those users did have AD accounts that belonged to
administrative groups.  The errors we were seeing in the AvCsMgr logs
indicated that it was a permissions issue:

 

13:03:35:750,AvDiagnostics_MC,1433,6000,1,DB8CE0DC0DE8456F9985ACC56BB0C2
17,AlCommon,10,CAvMALExMessage,HandleErrorDetails,You do not have the
permission to send the message on behalf of the specified
user.,e:\Views\cs_CU4.0.4.221\un_Doh1\MalMapi\MALEx\AvMALExMessage.cpp,2
479

 

We re-ran the Permissions Wizard, which was a newer version (not older
than 2.1.0.25 as mentioned in this TechNote
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note
09186a00806c3575.shtml) but it didn't seem to fix anything.  Our
Exchange admin did temporarily remove KB912442 which seemed to resolve
the issue, but we had been planning to upgrade to Unity 4.2 anyways, so
we went ahead with that; he re-applied the patch, we re-ran the 4.2(1)
Permissions Wizard, and everything has been OK since then.  There was
some discussion on the voice forums indicating that you didn't have to
remove the patch, just set the necessary permissions for the message
store account; we didn't try that, but it sounds like it could be a
solution.
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Co
mmunications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fc
md%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddb771c/8#selected_
message 


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