[cisco-voip] Unity not sending some messages to Exchange?

[Ed Leatherman]

I'll have to check with an AD admin, but I know for sure at least one of the
two people affected by what we are seeing is the exchange administrator
himself.

On 8/17/06, Frutin, Amy <AFrutin at apcapital.com> wrote:
>
>  We ran into an issue with messages not being delivered after applying
> some Exchange hotfixes (KB912442, KB916803) - it only affected certain
> subscribers and those users did have AD accounts that belonged to
> administrative groups.  The errors we were seeing in the AvCsMgr logs
> indicated that it was a permissions issue:
>
>
>
> 13:03:35:750,AvDiagnostics_MC,1433,6000,1,DB8CE0DC0DE8456F9985ACC56BB0C217,AlCommon,10,CAvMALExMessage,HandleErrorDetails,You
> do not have the permission to send the message on behalf of the specified
> user.,e:\Views\cs_CU4.0.4.221\un_Doh1\MalMapi\MALEx\AvMALExMessage.cpp,2479
>
>
>
> We re-ran the Permissions Wizard, which was a newer version (not older
> than 2.1.0.25 as mentioned in this TechNote
> http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00806c3575.shtml)
> but it didn't seem to fix anything.  Our Exchange admin did temporarily
> remove KB912442 which seemed to resolve the issue, but we had been planning
> to upgrade to Unity 4.2 anyways, so we went ahead with that; he re-applied
> the patch, we re-ran the 4.2(1) Permissions Wizard, and everything has
> been OK since then.  There was some discussion on the voice forums
> indicating that you didn't have to remove the patch, just set the necessary
> permissions for the message store account; we didn't try that, but it sounds
> like it could be a solution.
> http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddb771c/8#selected_message
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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