[cisco-voip] Unity not sending some messages to Exchange?

[Mike Armstrong]

No mention of permissions in our diagnostic logs.

Mike
  ----- Original Message ----- 
  From: Frutin, Amy 
  To: mfa at ufl.edu 
  Cc: cisco-voip at puck.nether.net 
  Sent: Thursday, August 17, 2006 6:08 PM
  Subject: Re: [cisco-voip] Unity not sending some messages to Exchange?


  We ran into an issue with messages not being delivered after applying some Exchange hotfixes (KB912442, KB916803) - it only affected certain subscribers and those users did have AD accounts that belonged to administrative groups.  The errors we were seeing in the AvCsMgr logs indicated that it was a permissions issue:

   

  13:03:35:750,AvDiagnostics_MC,1433,6000,1,DB8CE0DC0DE8456F9985ACC56BB0C217,AlCommon,10,CAvMALExMessage,HandleErrorDetails,You do not have the permission to send the message on behalf of the specified user.,e:\Views\cs_CU4.0.4.221\un_Doh1\MalMapi\MALEx\AvMALExMessage.cpp,2479

   

  We re-ran the Permissions Wizard, which was a newer version (not older than 2.1.0.25 as mentioned in this TechNote http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00806c3575.shtml) but it didn't seem to fix anything.  Our Exchange admin did temporarily remove KB912442 which seemed to resolve the issue, but we had been planning to upgrade to Unity 4.2 anyways, so we went ahead with that; he re-applied the patch, we re-ran the 4.2(1) Permissions Wizard, and everything has been OK since then.  There was some discussion on the voice forums indicating that you didn't have to remove the patch, just set the necessary permissions for the message store account; we didn't try that, but it sounds like it could be a solution. http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddb771c/8#selected_message 



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