[cisco-voip] Cannot Pickup a Phone with DN belonging to a Linegroup.

[Bernhard Albler]

Hi guys,

 

There is quite a story behind this. Originally there was a workaround
for this with a cti-routepoint that had a callforward all, and belonged
to the same pg as the phones. This was engineered out somewhere in the
4.1(3) timeframe. Now there is a hidden parameter, with which you can
turn on a feature to make huntgroups part of a pickup group. Works as
follows:

1. Enter CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco
Support Use 1' 
under the new group 'Cisco Support use Only' and click update. Only the
value CSCsb42763 in this parameter can enable the configuration in step
2. 

(note: Change the value to anything else to disable this functionality.)


2. Go to Hunt Pilot Configuration page and select a call pickup group
from the Call Pickup Group dropdown list and click update.

Let me know if tis solves your problem

 

------------------------------------------

DI (FH) Bernhard Albler, NTS AG 

Tel.: +43 (316) 405 455 -0, email: balbler at nts.at 

 

________________________________

Von: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] Im Auftrag von Aman Chugh
Gesendet: Mittwoch, 23. August 2006 12:03
An: Anthony Kouloglou
Cc: cisco-voip at puck-nether.net
Betreff: Re: [cisco-voip] Cannot Pickup a Phone with DN belonging to a
Linegroup.

 

Check out the Hunt pilot considerations
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_im
plementation_design_guide_chapter09186a00806e8c1f.html#wp1043936 
 

 

Aman
 

On 8/23/06, Anthony Kouloglou <akoul at dataways.gr> wrote: 

Thanks
Is this ceratain?
because if it is, Cisco is unbelievable!!!


Aman Chugh wrote: 

Call Pickup is not supported on Hunt Pilot .I am trying to find the doc
on cco in which I read it.

 

Thanks

Aman

 

On 8/23/06, Anthony Kouloglou <akoul at dataways.gr > wrote: 

Dear all,
i have the following simple situation on CCM 4.1.3sr3a:

-One Call Pickup number 10 : all DNs have this Call Pick Number assigned

-A Broadcast Line Group which includes only 2 DNs; the two switchboards
of the company: members are DNs 125, 126
-A hunt list including this Line Group
-A Hint Pilot number 200 containing the previous hunt list. 

When a call is directed directly at any DN of the company, anyone can
press the Pickup button and take the call.
When a call is directed to the Hunt Pilot number 200, no one can pickup
this call!!!
When i press the pickup button, the line button on the 7941 G-Ge phone 
flashes and then nothing happens.

Any ideas?
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