[cisco-voip] IPCC Troubleshooting advice

[Jonathan Charles]

A problem with ATT? That's impossible!



Jonathan

On 8/25/06, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> They get a busy signal right off the bat, doesnt even ring. We've come to
> the conclusion that its an AT&T problem with the 800 number... noone ever
> gets a busy signal if they call the local number that the 800 one gets
> translated too. Also if I call the 800 number from inside callmanager, when
> I get a busy signal I can see the call go out one of our PRI's to AT&T, and
> I never see it come back in anywhere. The detailed CCM traces helped alot.
>
>
> On 8/24/06, Erick Bergquist <erickbe at yahoo.com> wrote:
> >
> > Are they hearing a prompt/greeting from your script at all (if there is
> > a prompt) before the busy signal?
> > Is the call making it to the IPCC server? If you call the CTI route
> > point DN internally over and over does it give busy sometimes?
> >
> > The call manager traces (detailed) and gateway debugs should give you
> > some insight into where the call is having problems if it is hitting the
> > call manager at all. Then you can move onto the IPCC Express traces if it is
> > over there.
> >
> >
> > ----- Original Message ----
> > From: Ed Leatherman < ealeatherman at gmail.com>
> > To: "cisco-voip at puck.nether.net" < cisco-voip at puck.nether.net>
> > Sent: Thursday, August 24, 2006 9:10:01 AM
> > Subject: [cisco-voip] IPCC Troubleshooting advice
> >
> > I have a 800 number going to a JTAPI trigger in IPCC Express for a call
> > queue, occaisionally callers are getting a busy signal on this line even
> > when there are no callers in queue and there are agents ready. Does anyone
> > have a suggestion on where I can check in IPCC to see if they are getting
> > the busy signal from our VOIP system? I look at the MIVR log and have no
> > clue what to even look for in this mess.
> >
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
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