[cisco-voip] IPCC Troubleshooting advice

[Ed Leatherman]

They get a busy signal right off the bat, doesnt even ring. We've come to
the conclusion that its an AT&T problem with the 800 number... noone ever
gets a busy signal if they call the local number that the 800 one gets
translated too. Also if I call the 800 number from inside callmanager, when
I get a busy signal I can see the call go out one of our PRI's to AT&T, and
I never see it come back in anywhere. The detailed CCM traces helped alot.

On 8/24/06, Erick Bergquist <erickbe at yahoo.com> wrote:
>
> Are they hearing a prompt/greeting from your script at all (if there is a
> prompt) before the busy signal?
> Is the call making it to the IPCC server? If you call the CTI route point
> DN internally over and over does it give busy sometimes?
>
> The call manager traces (detailed) and gateway debugs should give you some
> insight into where the call is having problems if it is hitting the call
> manager at all. Then you can move onto the IPCC Express traces if it is over
> there.
>
>
> ----- Original Message ----
> From: Ed Leatherman <ealeatherman at gmail.com>
> To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Sent: Thursday, August 24, 2006 9:10:01 AM
> Subject: [cisco-voip] IPCC Troubleshooting advice
>
> I have a 800 number going to a JTAPI trigger in IPCC Express for a call
> queue, occaisionally callers are getting a busy signal on this line even
> when there are no callers in queue and there are agents ready. Does anyone
> have a suggestion on where I can check in IPCC to see if they are getting
> the busy signal from our VOIP system? I look at the MIVR log and have no
> clue what to even look for in this mess.
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
> _______________________________________________
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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