[cisco-voip] IPCC Troubleshooting advice

[Erick Bergquist]

Are they hearing a prompt/greeting from your script at all (if there is a prompt) before the busy signal? 
Is the call making it to the IPCC server? If you call the CTI route point DN internally over and over does it give busy sometimes?

The call manager traces (detailed) and gateway debugs should give you some insight into where the call is having problems if it is hitting the call manager at all. Then you can move onto the IPCC Express traces if it is over there.


----- Original Message ----
From: Ed Leatherman <ealeatherman at gmail.com>
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: Thursday, August 24, 2006 9:10:01 AM
Subject: [cisco-voip] IPCC Troubleshooting advice

I have a 800 number going to a JTAPI trigger in IPCC Express for a call queue, occaisionally callers are getting a busy signal on this line even when there are no callers in queue and there are agents ready. Does anyone have a suggestion on where I can check in IPCC to see if they are getting the busy signal from our VOIP system? I look at the MIVR log and have no clue what to even look for in this mess. 

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
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