[cisco-voip] IPCC Troubleshooting advice

[Ed Leatherman]

We lucked out and were able to get some accurate timestamps from the problem
that I didnt have before.. can't find anything to indicate the call even
makes it in to IPCC at that time. When I take a step back and look at
callmanager traces, I see an internal person calling the 800 number, the
call goes out to the PSTN and never returns, so looks like its an external
issue. Thanks for the advice Steve!

On 8/24/06, sweeper1 <sweeper1 at gmail.com> wrote:
>
> try looking at the voice gateway to see if the call is even making it in
> the call manager...They might be getting the busy before it even reaches the
> IVR server....Also dial the trigger locally while it is inaccessable through
> the 800 number....that will help narrow it down as well....
>
> Steve
>
>
> On 8/24/06, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> > I have a 800 number going to a JTAPI trigger in IPCC Express for a call
> queue, occaisionally callers are getting a busy signal on this line even
> when there are no callers in queue and there are agents ready. Does anyone
> have a suggestion on where I can check in IPCC to see if they are getting
> the busy signal from our VOIP system? I look at the MIVR log and have no
> clue what to even look for in this mess.
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
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>
>
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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