[cisco-voip] IPCC Troubleshooting advice

[sweeper1]

try looking at the voice gateway to see if the call is even making it in the
call manager...They might be getting the busy before it even reaches the IVR
server....Also dial the trigger locally while it is inaccessable through the
800 number....that will help narrow it down as well....

Steve


On 8/24/06, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> I have a 800 number going to a JTAPI trigger in IPCC Express for a call
> queue, occaisionally callers are getting a busy signal on this line even
> when there are no callers in queue and there are agents ready. Does anyone
> have a suggestion on where I can check in IPCC to see if they are getting
> the busy signal from our VOIP system? I look at the MIVR log and have no
> clue what to even look for in this mess.
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
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>
>
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