[cisco-voip] IPCC Troubleshooting advice

[Ed Leatherman]

I have a 800 number going to a JTAPI trigger in IPCC Express for a call
queue, occaisionally callers are getting a busy signal on this line even
when there are no callers in queue and there are agents ready. Does anyone
have a suggestion on where I can check in IPCC to see if they are getting
the busy signal from our VOIP system? I look at the MIVR log and have no
clue what to even look for in this mess.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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