[cisco-voip] Issues transferring a call to someones voicemail

[Philip Walenta]

You may consider one of these alternate approaches to transferring callers
into voicemail.  These are also in the archives of this mailing list.
 
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note0918
6a008015b963.shtml
 
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186
a00800dea82.shtml



  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Duane Priebe
Sent: Tuesday, August 29, 2006 10:43 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Issues transferring a call to someones voicemail



When transferring a call directly into someone's voicemail, the caller
misses hearing the first part of the voice mail message: "Hello, you have
reached the voice mail of _____ . . ."

 

The instructions for the voice mail transfer say to press the TRANSFER key
quickly - but I tried a number of times and was not ever quick enough for
the customer to hear the first part of the voice mail message.

 

It is important that the customer hear the whole voice mail message so they
know they have reached the correct voice mail box.  Is there a parameter
that will allow us to increase the transfer delay or something?  How have
others found their way around this issue?  Thanks in advance!

 

Duane A. Priebe 
Network Admin/IT Manager 
The RiverBank 



 

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