[cisco-voip] Issues transferring a call to someones voicemail

[Lelio Fulgenzi]

someone posted to the list that there is a parameter in Unity that will pause before playing the greeting. haven't checked it out though.

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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"I can eat fifty eggs." "Nobody can eat fifty eggs."
  ----- Original Message ----- 
  From: Duane Priebe 
  To: cisco-voip at puck.nether.net 
  Sent: Tuesday, August 29, 2006 11:42 AM
  Subject: [cisco-voip] Issues transferring a call to someones voicemail


  When transferring a call directly into someone's voicemail, the caller misses hearing the first part of the voice mail message: "Hello, you have reached the voice mail of _____ . . ."



  The instructions for the voice mail transfer say to press the TRANSFER key quickly - but I tried a number of times and was not ever quick enough for the customer to hear the first part of the voice mail message.



  It is important that the customer hear the whole voice mail message so they know they have reached the correct voice mail box.  Is there a parameter that will allow us to increase the transfer delay or something?  How have others found their way around this issue?  Thanks in advance!



  Duane A. Priebe 
  Network Admin/IT Manager 
  The RiverBank 







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