[cisco-voip] Issues transferring a call to someones voicemail

[Duane Priebe]

When transferring a call directly into someone's voicemail, the caller
misses hearing the first part of the voice mail message: "Hello, you
have reached the voice mail of _____ . . ."

 

The instructions for the voice mail transfer say to press the TRANSFER
key quickly - but I tried a number of times and was not ever quick
enough for the customer to hear the first part of the voice mail
message.

 

It is important that the customer hear the whole voice mail message so
they know they have reached the correct voice mail box.  Is there a
parameter that will allow us to increase the transfer delay or
something?  How have others found their way around this issue?  Thanks
in advance!

 

Duane A. Priebe 
Network Admin/IT Manager 
The RiverBank 



 

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