[cisco-voip] Unified Assistant Console won't log in
Wolfe, Robert
rwolfe at Burwood.com
Thu Aug 31 15:25:15 EDT 2006
Has never worked. CallManager 4.2. Any ideas? Going to open a TAC
case in the mean time.
Thanks in advance!
0: Thu Aug 31 14:21:01 CDT 2006 %
1: Thu Aug 31 14:21:01 CDT 2006 %
****************************************************************
2: Thu Aug 31 14:21:01 CDT 2006 % ****** Cisco Unified CallManager
Assistant Console Client ******
3: Thu Aug 31 14:21:01 CDT 2006 %
****************************************************************
4: Thu Aug 31 14:21:01 CDT 2006 %
5: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect: Initializing sockets
6: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect: Creating a socket
connection to host: <IP BLOCKED> on port: 2912
7: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect: Created a socket
connection to host: <IP BLOCKED> on port: 2912
8: Thu Aug 31 14:21:03 CDT 2006 % ReceiveThread : started
9: Thu Aug 31 14:21:03 CDT 2006 % RequestTimerThread : started
10: Thu Aug 31 14:21:03 CDT 2006 % initServerConnect:
ServiceParametersRequest
11: Thu Aug 31 14:21:03 CDT 2006 % ResponseList : Adding an element to
the response list
12: Thu Aug 31 14:21:03 CDT 2006 % Node:
13: Thu Aug 31 14:21:03 CDT 2006 % sequenceNumber: 1
14: Thu Aug 31 14:21:03 CDT 2006 % timeStamp: 1157052063721
15: Thu Aug 31 14:21:03 CDT 2006 % responseWanted: true
16: Thu Aug 31 14:21:03 CDT 2006 % responseClassExpected: class
com.cisco.ma.service.client.protocol.ServiceParametersResponse
17: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect: Sending a
message/request to MA Service
18: Thu Aug 31 14:21:03 CDT 2006 % SocketRetryThread: waiting until
notified
19: Thu Aug 31 14:21:03 CDT 2006 % EventThread : started
20: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect : Received a message
from the server
21: Thu Aug 31 14:21:03 CDT 2006 % Response received for a Synchronous
request - unlockin the semaphore
22: Thu Aug 31 14:21:03 CDT 2006 % Received correct response for
sequence number :1
23: Thu Aug 31 14:21:03 CDT 2006 % initServerConnect:
ServiceParametersResponse
24: Thu Aug 31 14:21:03 CDT 2006 % backupSculpinServers:
25: Thu Aug 31 14:21:03 CDT 2006 % [0] : :2912
26: Thu Aug 31 14:21:03 CDT 2006 % heartbeatInterval: 30000
27: Thu Aug 31 14:21:03 CDT 2006 % requestTimeoutInterval:
30000
28: Thu Aug 31 14:21:03 CDT 2006 % initServerConnect : sending a version
request
29: Thu Aug 31 14:21:03 CDT 2006 % ResponseList : Adding an element to
the response list
30: Thu Aug 31 14:21:03 CDT 2006 % Node:
31: Thu Aug 31 14:21:03 CDT 2006 % sequenceNumber: 2
32: Thu Aug 31 14:21:03 CDT 2006 % timeStamp: 1157052063815
33: Thu Aug 31 14:21:03 CDT 2006 % responseWanted: true
34: Thu Aug 31 14:21:03 CDT 2006 % responseClassExpected: class
com.cisco.ma.service.client.protocol.VersionResponse
35: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect: Sending a
message/request to MA Service
36: Thu Aug 31 14:21:03 CDT 2006 % ServerConnect : Received a message
from the server
37: Thu Aug 31 14:21:03 CDT 2006 % Response received for a Synchronous
request - unlockin the semaphore
38: Thu Aug 31 14:21:03 CDT 2006 % Received correct response for
sequence number :2
39: Thu Aug 31 14:21:03 CDT 2006 % initServerConnect: recevied version
response
40: Thu Aug 31 14:21:03 CDT 2006 % Cisco IPMA Assistant Console Version
is 2.1 (0.43)
41: Thu Aug 31 14:21:05 CDT 2006 % Launching auto update execute
42: Thu Aug 31 14:21:05 CDT 2006 % Reading server file versions
43: Thu Aug 31 14:21:05 CDT 2006 % Reading local file versions
44: Thu Aug 31 14:21:05 CDT 2006 % Reading server file versions
45: Thu Aug 31 14:21:05 CDT 2006 % Reading local file versions
46: Thu Aug 31 14:21:05 CDT 2006 % Master version file versions are the
same. No need to update
47: Thu Aug 31 14:21:05 CDT 2006 % Reading server locale file versions
48: Thu Aug 31 14:21:05 CDT 2006 % ERROR!! Got an exception while
reading server file versionsjava.io.IOException: Server returned HTTP
response code: 500 for URL: http://<IP
BLOCKED>/ma_locales/LocaleMasterVersion.txt
49: Thu Aug 31 14:21:05 CDT 2006 % ERROR!! java.io.IOException: Server
returned HTTP response code: 500 for URL: http://<IP
BLOCKED>/ma_locales/LocaleMasterVersion.txt
at
sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown
Source)
at
com.cisco.ac.client.util.DownloadClient.readRemoteFile(DownloadClient.ja
va:27)
at
com.cisco.ac.client.ACAutoUpdater.getServerLocaleFileVersions(ACAutoUpda
ter.java:345)
at
com.cisco.ac.client.ACAutoUpdater.localeUpdateRequired(ACAutoUpdater.jav
a:187)
at
com.cisco.ac.client.ACAutoUpdater.execute(ACAutoUpdater.java:672)
at com.cisco.ac.client.ACMain.startACClient(ACMain.java:180)
at com.cisco.ac.client.ACMain.startACClient(ACMain.java:104)
at com.cisco.ac.client.ACMain.main(ACMain.java:43)
50: Thu Aug 31 14:21:05 CDT 2006 % ERROR!! Unable to retrieve server
locale master file Versions
51: Thu Aug 31 14:21:05 CDT 2006 % Copying file:
AssistantConsoleUninstall.exe
52: Thu Aug 31 14:21:06 CDT 2006 % Copying file: Uninstaller.js
53: Thu Aug 31 14:21:06 CDT 2006 % Copying file: Uninstaller.wsf
54: Thu Aug 31 14:21:06 CDT 2006 % Copying file: maDictionaryPhone.js
55: Thu Aug 31 14:21:18 CDT 2006 % ACLoginDialog:authenticate():
PKAuthenticateRequest
56: Thu Aug 31 14:21:18 CDT 2006 % sequence number: 3
57: Thu Aug 31 14:21:18 CDT 2006 % assistantID: ass1
58: Thu Aug 31 14:21:18 CDT 2006 % loginData:
746862401100545628824583189531555617046130401946843735141022924115981562
579513362210649407422198507237553043911397600149048283868069258316236434
2654078821
479348145546798017105020833059797657586521428084528396340457908216743409
617944437370312868485902350004138765402051632067329628835310369983424919
590350046
256874441550371185415384095696683194669046543798874198937035017641110877
103919821871067658673245717331302750462906846868449611375047494755517457
9744625392
59: Thu Aug 31 14:21:18 CDT 2006 % ResponseList : Adding an element to
the response list
60: Thu Aug 31 14:21:18 CDT 2006 % Node:
61: Thu Aug 31 14:21:18 CDT 2006 % sequenceNumber: 3
62: Thu Aug 31 14:21:18 CDT 2006 % timeStamp: 1157052078201
63: Thu Aug 31 14:21:18 CDT 2006 % responseWanted: true
64: Thu Aug 31 14:21:18 CDT 2006 % responseClassExpected: class
com.cisco.ma.service.client.protocol.PKAuthenticateResponse
65: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect: Sending a
message/request to MA Service
66: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect : Received a message
from the server
67: Thu Aug 31 14:21:18 CDT 2006 % Response received for a Synchronous
request - unlockin the semaphore
68: Thu Aug 31 14:21:18 CDT 2006 % ACUserSettings: sending a request to
get assistant settings from the server
69: Thu Aug 31 14:21:18 CDT 2006 % ResponseList : Adding an element to
the response list
70: Thu Aug 31 14:21:18 CDT 2006 % Node:
71: Thu Aug 31 14:21:18 CDT 2006 % sequenceNumber: 4
72: Thu Aug 31 14:21:18 CDT 2006 % timeStamp: 1157052078314
73: Thu Aug 31 14:21:18 CDT 2006 % responseWanted: true
74: Thu Aug 31 14:21:18 CDT 2006 % responseClassExpected: class
com.cisco.ma.service.client.protocol.GetAssistantSettingsResponse
75: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect: Sending a
message/request to MA Service
76: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect : Received a message
from the server
77: Thu Aug 31 14:21:18 CDT 2006 % Response received for a Synchronous
request - unlockin the semaphore
78: Thu Aug 31 14:21:18 CDT 2006 % Received correct response for
sequence number :4
79: Thu Aug 31 14:21:18 CDT 2006 % ACUserSettings: Got back assistant
settings:
80: Thu Aug 31 14:21:18 CDT 2006 % HeartbeatThread: started
81: Thu Aug 31 14:21:18 CDT 2006 % HeartbeatThread: time to sleep: 29934
82: Thu Aug 31 14:21:18 CDT 2006 % UserSettings xml:
83: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! Failed to parse user settings
for: ass1: org.xml.sax.SAXParseException: Document root element is
missing.
84: Thu Aug 31 14:21:18 CDT 2006 % sentAssistantDataRequest:
AssistantDataRequest
85: Thu Aug 31 14:21:18 CDT 2006 % sequence number: 5
86: Thu Aug 31 14:21:18 CDT 2006 % assistantID: ass1
87: Thu Aug 31 14:21:18 CDT 2006 % ResponseList : Adding an element to
the response list
88: Thu Aug 31 14:21:18 CDT 2006 % Node:
89: Thu Aug 31 14:21:18 CDT 2006 % sequenceNumber: 5
90: Thu Aug 31 14:21:18 CDT 2006 % timeStamp: 1157052078436
91: Thu Aug 31 14:21:18 CDT 2006 % responseWanted: true
92: Thu Aug 31 14:21:18 CDT 2006 % responseClassExpected: class
com.cisco.ma.service.client.protocol.AssistantDataResponse
93: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect: Sending a
message/request to MA Service
94: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect : Received a message
from the server
95: Thu Aug 31 14:21:18 CDT 2006 % Response received for a Synchronous
request - unlockin the semaphore
96: Thu Aug 31 14:21:18 CDT 2006 % Received correct response for
sequence number :5
97: Thu Aug 31 14:21:18 CDT 2006 % initData: AssistantDataResponse
98: Thu Aug 31 14:21:18 CDT 2006 % sequence number: 5
99: Thu Aug 31 14:21:18 CDT 2006 % userID: ass1
100: Thu Aug 31 14:21:18 CDT 2006 % name: Assistant One
101: Thu Aug 31 14:21:18 CDT 2006 % device name:
102: Thu Aug 31 14:21:18 CDT 2006 % intercomLineNumber:
103: Thu Aug 31 14:21:18 CDT 2006 % proxyLine[0]:
104: Thu Aug 31 14:21:18 CDT 2006 % immediate divert target:
105: Thu Aug 31 14:21:18 CDT 2006 % immediate divert type: 2
106: Thu Aug 31 14:21:18 CDT 2006 % locale: en_US
107: Thu Aug 31 14:21:18 CDT 2006 % expanded locale:
english_united_states
108: Thu Aug 31 14:21:18 CDT 2006 % usesSharedLines: false
109: Thu Aug 31 14:21:18 CDT 2006 % sentManagerDataRequest:
ManagerDataRequest
110: Thu Aug 31 14:21:18 CDT 2006 % sequence number: 6
111: Thu Aug 31 14:21:18 CDT 2006 % assistantLineNumber:
112: Thu Aug 31 14:21:18 CDT 2006 % ResponseList : Adding an element to
the response list
113: Thu Aug 31 14:21:18 CDT 2006 % Node:
114: Thu Aug 31 14:21:18 CDT 2006 % sequenceNumber: 6
115: Thu Aug 31 14:21:18 CDT 2006 % timeStamp: 1157052078549
116: Thu Aug 31 14:21:18 CDT 2006 % responseWanted: true
117: Thu Aug 31 14:21:18 CDT 2006 % responseClassExpected: class
com.cisco.ma.service.client.protocol.ManagerDataResponse
118: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect: Sending a
message/request to MA Service
119: Thu Aug 31 14:21:18 CDT 2006 % ServerConnect : Received a message
from the server
120: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! ResponseList:
FailureResponse
121: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! sequenceNumber: 6
122: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! resultCode: 1
123: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! description: Could'nt
get Manager Data
124: Thu Aug 31 14:21:18 CDT 2006 % Response received for a Synchronous
request - unlockin the semaphore
125: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! Received incorrect response
for sequence number :6
126: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! Got ACException while
Initializing Data - com.cisco.ac.common.ACException: Could'nt get
Manager Data
127: Thu Aug 31 14:21:18 CDT 2006 % ERROR!! Got ACException while
Initializing - com.cisco.ac.common.ACException: Got Exception while
Initializing Data
<http://www.burwood.com>
Robert Wolfe
Network Consultant
Burwood Group, Inc.
IP: 312.327.4634
Mobile: 312.593.0605
E-Mail: rwolfe <mailto:rwolfe at burwood.com> @burwood.com
<mailto:rwolfe at burwood.com>
<http://www.burwood.com>
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