[cisco-voip] CCM 5.0(4) + Unity 4.X, Setting Night Service with Attendant Console Pilot number

[Fred Nielsen]

Typically I would recommend a Time of Day routing setup to accommodate the
after-hours portion, the rest you can do via normal attendant console setup
I believe.

Your only problem is that the close time "varies".  This is really something
better suited to a true call center product like IPCC.  A workaround might
be to set up a phone with a extension that is either forwarded to the VM
pilot (closed) or to the AC pilot (open).  This phone's extension would be
the last route choice in your AC group.  This way, the loop behavior can be
controlled manually by someone at the console of the phone.

But also be aware that if no agents are logged in and the phone is still
forwarded to the AC pilot, you will get a loop (busy) condition.

-- Fred Nielsen

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Vince Loschiavo
Sent: Monday, December 04, 2006 8:32 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CCM 5.0(4) + Unity 4.X,Setting Night Service with
Attendant Console Pilot number

Is it possible to do the following: (and if so, how?)

My customer has a few attendant consoles.  

1) They would like the attendant pilot to continually hunt through the
consoles while in day service and never go to VM. 
2) Then when the attendants are all gone for the day (varies from day to
day) they would like to set "Night Service" (aka cfwdall to VM) for the
Pilot, so all calls to Pilot go direct to VM for the Pilot.

What's the best way do to this?  

-Vince

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip