[cisco-voip] IPCC Express 4.0 - Leave a vmail while queuesweirdness...

[Jonathan Charles]

I found the solution, you need to change the Menu Prompt Maximum Retries to
1...

Works cool now.


Jonathan

On 12/4/06, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> The call is never going to Unity... For example, a caller calls in, gets
> put into queue, all the agents are busy, so he gets a enqueue prompt which
> gives them the option to hit one and leave a vmail. If the caller DOES NOT
> hit any buttons, he gets the "Are You still there?" prompt from IPCC, not
> Unity.
>
> What I want to happen, if the caller does not hit any buttons, is for the
> delaywhilequeued timer to expire, and he get reprompted with the 'all the
> agents are busy, press one to leave a vmail"...
>
>
>
> Jonathan
>
> On 12/4/06, Carter, Bill <bcarter at sentinel.com> wrote:
> >
> >  On the voice mail account under greetings, uncheck the "Reprompt" box.
> >
> >  ------------------------------
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
> > *Sent:* Monday, December 04, 2006 4:57 PM
> > *To:* cisco voip
> > *Subject:* [cisco-voip] IPCC Express 4.0 - Leave a vmail while
> > queuesweirdness...
> >
> > OK, so I dumped a menu into the Queued chunk of the Select Resource
> > Step, option ONE redirects you to a DN that is forward-all to vmail.
> >
> > If the user doesn't hit anything, he gets the 'are you still there?'
> > annoyance from IPCC... but if the customer wants to wait, he keeps hearing
> > this...
> >
> > How do I stop her from saying it?
> >
> >
> >
> >
> > Jonathan
> >
>
>
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