[cisco-voip] IPCC Express 4.0 - Leave a vmail while queuesweirdness...

[Jonathan Charles]

The call is never going to Unity... For example, a caller calls in, gets put
into queue, all the agents are busy, so he gets a enqueue prompt which gives
them the option to hit one and leave a vmail. If the caller DOES NOT hit any
buttons, he gets the "Are You still there?" prompt from IPCC, not Unity.

What I want to happen, if the caller does not hit any buttons, is for the
delaywhilequeued timer to expire, and he get reprompted with the 'all the
agents are busy, press one to leave a vmail"...



Jonathan

On 12/4/06, Carter, Bill <bcarter at sentinel.com> wrote:
>
>  On the voice mail account under greetings, uncheck the "Reprompt" box.
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* Monday, December 04, 2006 4:57 PM
> *To:* cisco voip
> *Subject:* [cisco-voip] IPCC Express 4.0 - Leave a vmail while
> queuesweirdness...
>
> OK, so I dumped a menu into the Queued chunk of the Select Resource Step,
> option ONE redirects you to a DN that is forward-all to vmail.
>
> If the user doesn't hit anything, he gets the 'are you still there?'
> annoyance from IPCC... but if the customer wants to wait, he keeps hearing
> this...
>
> How do I stop her from saying it?
>
>
>
>
> Jonathan
>
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