[cisco-voip] CAD Agent Issues on images

[Jonathan Charles]

We don't have failover, and interestingly enough, We rebooted the server
during the day (emergency maint), and the agents were fine, as soon as the
server was back up, they automatically were logged back in.



Jonathan

On 12/7/06, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
>
>  If you have failover it won't work without Local Admin, etc.
>
>
>  ------------------------------
>
> *From:* Jonathan Charles [mailto:jonvoip at gmail.com]
> *Sent:* Thursday, December 07, 2006 11:58 AM
> *To:* Jason Aarons (US)
> *Cc:* McGovern, Michael; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CAD Agent Issues on images
>
>
>
> Yeah, our agents don't have admin rights and it is a big, fat,
> error-fest... CAD (IPCC 4.0(4)) still works (they get calls), however, I
> am sure log files are a disaster... I asked management to give them admin
> rights and they said 'no way..' So, I told them to enjoy the errors.
>
>
> Jonathan
>
> On 12/7/06, *Jason Aarons (US)* < jason.aarons at us.didata.com> wrote:
>
> CAD requires Full Local Administrator rights during installation and
> usage, and isn't supported by Cisco via MSI/etc. There is talk of a future
> CAD version running without being full local administrator. This is a big
> application security issue for some accounts.  You shouldn't be root to run
> applications.
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> *On Behalf Of *McGovern, Michael
> *Sent:* Thursday, December 07, 2006 10:29 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] CAD Agent Issues on images
>
>
>
> Does anyone know if there is an issue with Cisco Agent Desktop not working
> when it is on an image.  We currently use Ghost, built a new workstation
> with CAD.  Tested CAD with audio recording and the application records and
> you can playback the recording.  Image the workstation, push the image back
> down to the same machine and the audio recording does not work.  Is this a
> known issue with CAD and imaging software?  I know some applications just
> don't work well with imaging.
>
>
>
> Thx.
>
>
>
>
>
> Michael McGovern
>
> AVP, Information Technology Manager
>
> Cambridge Trust Company
>
> 10 Fawcett Street, 6th Floor
>
> Cambridge Ma. 02138
>
> Phone:1-617-503-5248
>
> Fax: 1-617-441-1467
>
>
>
>
>
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