[cisco-voip] Agent recording

[Voll, Scott]

You ROCK!

 

Thanks

 

It works great.

 

Scott

 

________________________________

From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Friday, December 08, 2006 8:44 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Agent recording

 

You have to use the desktop administrator to create new buttons for the
agents.  Adjust the work flow and add in new actions, one for record and
one for stop record.

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Friday, December 08, 2006 11:01 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent recording

I'm running IPCCx4.0.1sr1 and have silent monitoring / recording working
from the Supervisor but how do you get agent to be able to record the
call?

 

I'm no longer using SPAN but I'm using the Agent for monitoring.

 

Where on the CAD do you record?

 

TIA

 

Scott

________________________________

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