[cisco-voip] Call Center Software

[Jonathan Charles]

What is the latency across the circuit? PING times between hosts on opposite
ends?

If it is less than 5ms, you are good, if it is over 40ms, you are screwed
(and your circuit blows).

Now, we are fighting the following statement in the SRND, "When deploying
High Availability (HA), the CRS Engine and Database components must both be
redundant and collocated in the same building." (UCCX 4.0(4) SRND, page
3-3).

Have you considered non-HA? I am just wondering if the requirement for a
local IPCC server was for HA or due to a need to be locally administered.





Jonathan

On 12/11/06, Sam Munzani <sam at munzani.com> wrote:
>
>  Acrually OC-48 offers you 2.4Gbps bandwidth only. So from what angle it
> would be more than LAN is debatable topic :-).. I know OC-48 is a big deal
> for the WAN but it still doesn't come close to a slow LAN.
>
> Thanks,
> sam
>
> If you have an OC-48, you have more WAN bandwidth than would be generally
> available on a LAN.
>
> I would put in the failover server as a test, and see if it works,
> because, at the end of the day, it is just IP communication.
>
> Since I believe there is a heartbeat requirement for UCCX 4.0, you can
> tunnel a subnet between sites to fool the server into thinking it is hooked
> up via a crossover.
>
> Hey, it's worth a shot.
>
> Alternatively, you could install two UCCX servers, without failover and
> make them entirely autonomous (IOW, they have nothing to do with each other,
> save for the fact that they are both connected to the same CallManager
> cluster).
>
> You would create two distinct sets of CTI ports and CTI Route Points and
> have different applications on each...
>
> (or you could manually replicate and create a hunt group to the CTI
> Route-Points (with circular routing) so that CCM would load balance between
> them.
>
>
> Jonathan
>
> On 12/11/06, Ortiz, Carlos <CORTIZ at broward.org> wrote:
> >
> >  We currently use IPCC Express for our Help Desk/ Call center.  The
> > location where the server resides is connected via an OC48 ring to 2 other
> > locations that require call center functionality.  Ideally we could run all
> > the queues out of our IPCC Express setup but their may be a business
> > requirement for the call centers to be LOCALLY installed.   I have been told
> > that IPCC Express does not support failover via the WAN.  IPCC Enterprise
> > does but is an expensive proposition.  Are there any alternatives software
> > call center packages that can accommodate this requirement at a reasonable
> > price?
> >
> >
> >
> > Carlos
> >
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> >
> >
> >
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