[cisco-voip] Strategies for "Accidental" 911 Calls

[Ted Nugent]

If IDT seemed to work for you why not add it back??
I've not tested this but if you remove urgent priority
from your existing 911 and 9.911 RPs and add
additional RPs like 9.911!# or 911!# you can force IDT
again. This will also give them the option to hit 911#
to force the call if you don't want to wait for IDT...
BTW... in 4.1 CM will strip the trailing # unless you
mess with the service param telling it not to. Just a
thought.

We've actually had a bit of success by sending 911
(since this is the most likely culprit) to a Unity AA
that says "if this is an emergency hang up and dial
9.911"

Not sure there is a perfect solution other then
training your users to stay on the phone and explain
they messed up or have them foot the bill (if there is
one) when the panic and hang up which will never hold
up in court I'm sure. :-/
HTH Ted




--- Jonathan Charles <jonvoip at gmail.com> wrote:

> The easiest (ha!) way to prevent this is to change
> your access code to 8.
> 
> However, most states require (via some law) that
> both the 9.911 pattern and
> the 911 pattern be provisioned in the system.
> 
> The solution is user training in the end. They need
> to stop calling 911, and
> if they do, to tell the PSAP that it was in error
> (if they hang up, the cops
> will come).
> 
> 
> To find out who is doing it, run the following SQL
> query in CCM:
> 
> use cdr
> SELECT     dateTimeOrigination, callingPartyNumber,
> finalCalledPartyNumber,
> originalCalledPartyNumber, duration
> FROM         CallDetailRecord
> WHERE     (finalCalledPartyNumber = '911')
> 
> (this way you don't have to use CAR and it updates
> instantly (IOW, you can
> run the above query five seconds after a 911 call
> was made and it will give
> data).
> 
> 
> Jonathan
> 
> On 12/16/06, Carter, Bill <bcarter at sentinel.com>
> wrote:
> >
> >  I just converted a customer to a CallManager
> system with 1200 IP Phones.
> > Since the upgrade they have had a rash of
> "accidental" 911 calls.  I think
> > the old system relied on inter-digit timeout to
> give users a few seconds to
> > realize they dialed 911 and they could hang-up
> before the call proceeded.
> > With CallManager, as soon as 9.911 is pressed the
> call is sent.  Of course
> > the users need to be trained to remain on the
> phone and tell the PSAP they
> > mis-dialed....
> >
> > I am looking for suggestions for what I can do to
> minimize "accidental"
> > 911 calls.  After 2 weeks on CallManager, the
> police department paid a visit
> > and said these "accidental" 911 calls need to
> stop, or the customer will be
> > fined.
> >
> > Emergency Responder is deployed so I have 911 and
> 9.911 defined as
> > translation patterns.  I had thought about also
> adding 911# and 9.911#translation patterns so
> inter-digit timeout would provide several seconds of
> > delay.  Any thoughts?
> >
> > **
> > *Bill Carter*
> > Sr. Business Communications Analyst
> > Sentinel Technologies
> > (O) 217.391.5015
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> >
> > _______________________________________________
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> https://puck.nether.net/mailman/listinfo/cisco-voip
> 


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