[cisco-voip] Strategies for "Accidental" 911 Calls

[Jonathan Charles]

The easiest (ha!) way to prevent this is to change your access code to 8.

However, most states require (via some law) that both the 9.911 pattern and
the 911 pattern be provisioned in the system.

The solution is user training in the end. They need to stop calling 911, and
if they do, to tell the PSAP that it was in error (if they hang up, the cops
will come).


To find out who is doing it, run the following SQL query in CCM:

use cdr
SELECT     dateTimeOrigination, callingPartyNumber, finalCalledPartyNumber,
originalCalledPartyNumber, duration
FROM         CallDetailRecord
WHERE     (finalCalledPartyNumber = '911')

(this way you don't have to use CAR and it updates instantly (IOW, you can
run the above query five seconds after a 911 call was made and it will give
data).


Jonathan

On 12/16/06, Carter, Bill <bcarter at sentinel.com> wrote:
>
>  I just converted a customer to a CallManager system with 1200 IP Phones.
> Since the upgrade they have had a rash of "accidental" 911 calls.  I think
> the old system relied on inter-digit timeout to give users a few seconds to
> realize they dialed 911 and they could hang-up before the call proceeded.
> With CallManager, as soon as 9.911 is pressed the call is sent.  Of course
> the users need to be trained to remain on the phone and tell the PSAP they
> mis-dialed....
>
> I am looking for suggestions for what I can do to minimize "accidental"
> 911 calls.  After 2 weeks on CallManager, the police department paid a visit
> and said these "accidental" 911 calls need to stop, or the customer will be
> fined.
>
> Emergency Responder is deployed so I have 911 and 9.911 defined as
> translation patterns.  I had thought about also adding 911# and 9.911#translation patterns so inter-digit timeout would provide several seconds of
> delay.  Any thoughts?
>
> **
> *Bill Carter*
> Sr. Business Communications Analyst
> Sentinel Technologies
> (O) 217.391.5015
>
>
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> cisco-voip at puck.nether.net
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>
>
>
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