[cisco-voip] IPCC Express Skills

[David Fielder (US)]

Is there any other way in Cisco IPCC Express 4.0(4) to change the
Resource Skills or Competency other than the CRS Administration page
under the RM/CM Subsystem? I am implementing the a Call Center for a
Help Desk and the supervisor wants to be able to change the skills of
the resources but the Network Support group does not want to give them
access to the Administration Page.

 

David Fielder

Senior Engineer

Dimension Data

Office: (336) 510-9431

Mobile: (336) 669-5129

david.fielder at us.didata.com

 




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