[cisco-voip] IPCC Express Skills

[Jonathan Charles]

OK, looks pretty cool.

Got a question tho... I have a bunch of managers that are NOT resources in
IPCC, they need to get access to RT Monitoring, etc for IPCC, do I need to
make them all Supervisors in each team for them to look at stuff?



Jonathan

On 12/18/06, Zack Zilakakis (zzilakak) <zzilakak at cisco.com> wrote:
>
>  These would be marked as "Supervisor" in the User Management section
> within the IPCC Web Admin.  They will then be able to access AppSupervisor
> and the associated functions (ie RT Reporting).  I used to create a shortcut
> on the desktop (after applying the supervisor permissions) which the
> supervisors would access for reports and it relieved allot of confusion.
>
> Thanks,
>
> Zack
>
>  ------------------------------
> *From:* Jonathan Charles [mailto:jonvoip at gmail.com]
> *Sent:* Monday, December 18, 2006 8:34 PM
> *To:* Zack Zilakakis (zzilakak)
> *Cc:* David Fielder (US); cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] IPCC Express Skills
>
> And what access rights do you need to access AppSupervisor? Admin or
> Supervisor?
>
> I need to give RT reporting rights to a LOT of people, I don't want them
> having admin rights.
>
>
>
>
> Jonathan
>
> On 12/18/06, Zack Zilakakis (zzilakak) <zzilakak at cisco.com> wrote:
> >
> >  At this point in time, if you access the system via http://<IPCCX
> > IPAddr>/appsupervisor, there are only a few options available.  They are:
> > installing Supervisor Desktop, Installing HR Client, and running
> > Real-Time Reports. It's my understanding that Cisco will be supportingsome version of MLA in the future with IPCC
> > Express.  I'm unsure of the timeline, and I know it's not in the release
> > of IPCC Express 4.0 (I'm not sure about the newer versions though).
> >
> > Thanks,
> >
> > Zack
> >
> >  ------------------------------
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Fielder (US)
> > *Sent:* Monday, December 18, 2006 4:47 PM
> > *To:* cisco-voip at puck.nether.net
> > *Subject:* [cisco-voip] IPCC Express Skills
> >
> >   Is there any other way in Cisco IPCC Express 4.0(4) to change the
> > Resource Skills or Competency other than the CRS Administration page under
> > the RM/CM Subsystem? I am implementing the a Call Center for a Help Desk and
> > the supervisor wants to be able to change the skills of the resources but
> > the Network Support group does not want to give them access to the
> > Administration Page.
> >
> >
> >
> > *David Fielder*
> >
> > Senior Engineer
> >
> > Dimension Data
> >
> > Office: (336) 510-9431
> >
> > Mobile: (336) 669-5129
> >
> > david.fielder at us.didata.com
> >
> >
> >
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