[cisco-voip] IPCC Express Skills

[Zack Zilakakis (zzilakak)]

These would be marked as "Supervisor" in the User Management section
within the IPCC Web Admin.  They will then be able to access
AppSupervisor and the associated functions (ie RT Reporting).  I used to
create a shortcut on the desktop (after applying the supervisor
permissions) which the supervisors would access for reports and it
relieved allot of confusion.
 
Thanks,

Zack

________________________________

From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Monday, December 18, 2006 8:34 PM
To: Zack Zilakakis (zzilakak)
Cc: David Fielder (US); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express Skills


And what access rights do you need to access AppSupervisor? Admin or
Supervisor?

I need to give RT reporting rights to a LOT of people, I don't want them
having admin rights.




Jonathan


On 12/18/06, Zack Zilakakis (zzilakak) <zzilakak at cisco.com> wrote: 

	At this point in time, if you access the system via
http://<IPCCX IPAddr>/appsupervisor, there are only a few options
available.  They are: installing Supervisor Desktop, Installing HR
Client, and running Real-Time Reports. It's my understanding that Cisco
will be supporting some version of MLA in the future with IPCC Express.
I'm unsure of the timeline, and I know it's not in the release of IPCC
Express 4.0 (I'm not sure about the newer versions though).
	 
	Thanks,
	 
	Zack

________________________________

	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Fielder
(US)
	Sent: Monday, December 18, 2006 4:47 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] IPCC Express Skills
	
	
	

	Is there any other way in Cisco IPCC Express 4.0(4) to change
the Resource Skills or Competency other than the CRS Administration page
under the RM/CM Subsystem? I am implementing the a Call Center for a
Help Desk and the supervisor wants to be able to change the skills of
the resources but the Network Support group does not want to give them
access to the Administration Page.

	 

	David Fielder

	Senior Engineer

	Dimension Data

	Office: (336) 510-9431

	Mobile: (336) 669-5129

	david.fielder at us.didata.com 

	 

	

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