[cisco-voip] IPCC Express Skills

[Jonathan Charles]

And what access rights do you need to access AppSupervisor? Admin or
Supervisor?

I need to give RT reporting rights to a LOT of people, I don't want them
having admin rights.




Jonathan

On 12/18/06, Zack Zilakakis (zzilakak) <zzilakak at cisco.com> wrote:
>
>  At this point in time, if you access the system via http://<IPCCX
> IPAddr>/appsupervisor, there are only a few options available.  They are:
> installing Supervisor Desktop, Installing HR Client, and running Real-Time
> Reports. It's my understanding that Cisco will be supporting some version
> of MLA in the future with IPCC Express.  I'm unsure of the timeline, and I
> know it's not in the release of IPCC Express 4.0 (I'm not sure about the
> newer versions though).
>
> Thanks,
>
> Zack
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Fielder (US)
> *Sent:* Monday, December 18, 2006 4:47 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IPCC Express Skills
>
>  Is there any other way in Cisco IPCC Express 4.0(4) to change the
> Resource Skills or Competency other than the CRS Administration page under
> the RM/CM Subsystem? I am implementing the a Call Center for a Help Desk and
> the supervisor wants to be able to change the skills of the resources but
> the Network Support group does not want to give them access to the
> Administration Page.
>
>
>
> *David Fielder*
>
> Senior Engineer
>
> Dimension Data
>
> Office: (336) 510-9431
>
> Mobile: (336) 669-5129
>
> david.fielder at us.didata.com
>
>
>
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