[cisco-voip] Caller ID with IPCC Express

[Jonathan Charles]

The original dialed number should show up as Enterprise Data on the Cisco
Agent Desktop.

If not, you need to set up Ent Data using the Cisco Desktop Administrator
(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)

Add the Ent Data fields you want and apply them to a work flow group.



Jonathan

On 12/19/06, Bryan Nowak <n68851 at hotmail.com> wrote:
>
> Hey folks,
>
> I'm fairly new to this newsgroup but can see that there's a wealth of
> information here.  I'd like to add some value of my own but for now I'm
> hoping to tap into some if it with this question:
>
> I have two JTAPI triggers in IPCC and both of them end up calling the same
> agents.  Is there a way to change the display to show which number was
> dialed?  Currently it appears that the display setting on the CTI port is
> what's being passed to the phones, but since I don't know which port will
> get which call, I can't adjust the display appropriately.
>
> It looks like I can create a second JTAPI Call Control Group, split the 20
> CTI ports between the two, and change the Display settings for the ports
> to
> align with whatever call group will use them, but I figure that has to be
> an
> easier way.  Is there?
>
> Thanks,
> Bryan
>
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