[cisco-voip] Caller ID with IPCC Express

[Bryan Nowak]

Hey folks,

I'm fairly new to this newsgroup but can see that there's a wealth of 
information here.  I'd like to add some value of my own but for now I'm 
hoping to tap into some if it with this question:

I have two JTAPI triggers in IPCC and both of them end up calling the same 
agents.  Is there a way to change the display to show which number was 
dialed?  Currently it appears that the display setting on the CTI port is 
what's being passed to the phones, but since I don't know which port will 
get which call, I can't adjust the display appropriately.

It looks like I can create a second JTAPI Call Control Group, split the 20 
CTI ports between the two, and change the Display settings for the ports to 
align with whatever call group will use them, but I figure that has to be an 
easier way.  Is there?

Thanks,
Bryan

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