[cisco-voip] Issues adding phones with BAT and BAT phone templates going bad

[Erick Bergquist]

Hi,

Have issue where with CCM 4.1(3)sr3c and BAT 5.1(4a), where previously we could insert phones using BAT fine. Phone template was a  7940 with a single line.  Inserted them from CSV file with dummy MAC addresses and all is fine.  

But tried to insert more later, and the insert failed. IE gave error window with subscript out of range.  The validation step completed fine however. 

Going and looking at the pre-existing BAT phone template, BAT could not pull it up. It gives arrDeviceDetails.51 is null or not an object. Error number 5007. 

I found bug on above, CSCee67365 where the above can be seen if Idle is a ~. 

We created a new phone template in BAT and the phones are inserting fine now, but there are 2-3 dozen pre-existing BAT phone template files that seem to have gone bad as they can't be viewed in BAT tool.  Any one have a idea or seen this before?  Is it ok to just delete the .txt files under the template folder and recreate them as needed since the BAT tool can't pull them up through the web page to delete them that way.

Thanks, Erick


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