[cisco-voip] Caller ID with IPCC Express

[Jonathan Charles]

You would need to somehow send Enterprise Data to the IP Phone agent...

I have no idea how to do that...



Jonathan

On 12/20/06, Bryan Nowak <n68851 at hotmail.com> wrote:
>
> You're right -- the original called number does show up in CAD.  Is there
> a
> way to send that to the display on the phone?
>
>
> >From: "Jonathan Charles" <jonvoip at gmail.com>
> >To: "Bryan Nowak" <n68851 at hotmail.com>
> >CC: cisco-voip at puck.nether.net
> >Subject: Re: [cisco-voip] Caller ID with IPCC Express
> >Date: Tue, 19 Dec 2006 18:10:07 -0600
> >
> >The original dialed number should show up as Enterprise Data on the Cisco
> >Agent Desktop.
> >
> >If not, you need to set up Ent Data using the Cisco Desktop Administrator
> >(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)
> >
> >Add the Ent Data fields you want and apply them to a work flow group.
> >
> >
> >
> >Jonathan
> >
> >On 12/19/06, Bryan Nowak <n68851 at hotmail.com> wrote:
> >>
> >>Hey folks,
> >>
> >>I'm fairly new to this newsgroup but can see that there's a wealth of
> >>information here.  I'd like to add some value of my own but for now I'm
> >>hoping to tap into some if it with this question:
> >>
> >>I have two JTAPI triggers in IPCC and both of them end up calling the
> same
> >>agents.  Is there a way to change the display to show which number was
> >>dialed?  Currently it appears that the display setting on the CTI port
> is
> >>what's being passed to the phones, but since I don't know which port
> will
> >>get which call, I can't adjust the display appropriately.
> >>
> >>It looks like I can create a second JTAPI Call Control Group, split the
> 20
> >>CTI ports between the two, and change the Display settings for the ports
> >>to
> >>align with whatever call group will use them, but I figure that has to
> be
> >>an
> >>easier way.  Is there?
> >>
> >>Thanks,
> >>Bryan
> >>
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