[cisco-voip] Caller ID with IPCC Express

[Rasim Duric]

You'll need to change the IP Phone agent telecaster password and restart the TAI service. Just follow the link:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bryan Nowak
Sent: Wednesday, December 20, 2006 4:45 PM
To: jonvoip at gmail.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Caller ID with IPCC Express

You're right -- the original called number does show up in CAD.  Is there a way to send that to the display on the phone?


>From: "Jonathan Charles" <jonvoip at gmail.com>
>To: "Bryan Nowak" <n68851 at hotmail.com>
>CC: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] Caller ID with IPCC Express
>Date: Tue, 19 Dec 2006 18:10:07 -0600
>
>The original dialed number should show up as Enterprise Data on the Cisco
>Agent Desktop.
>
>If not, you need to set up Ent Data using the Cisco Desktop Administrator
>(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)
>
>Add the Ent Data fields you want and apply them to a work flow group.
>
>
>
>Jonathan
>
>On 12/19/06, Bryan Nowak <n68851 at hotmail.com> wrote:
>>
>>Hey folks,
>>
>>I'm fairly new to this newsgroup but can see that there's a wealth of
>>information here.  I'd like to add some value of my own but for now I'm
>>hoping to tap into some if it with this question:
>>
>>I have two JTAPI triggers in IPCC and both of them end up calling the same
>>agents.  Is there a way to change the display to show which number was
>>dialed?  Currently it appears that the display setting on the CTI port is
>>what's being passed to the phones, but since I don't know which port will
>>get which call, I can't adjust the display appropriately.
>>
>>It looks like I can create a second JTAPI Call Control Group, split the 20
>>CTI ports between the two, and change the Display settings for the ports
>>to
>>align with whatever call group will use them, but I figure that has to be
>>an
>>easier way.  Is there?
>>
>>Thanks,
>>Bryan
>>
>>_________________________________________________________________
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