[cisco-voip] Caller ID with IPCC Express

[Selt9]

if I understood Bryan well, this has nothing to do with IP Phone Agent... this is a regular agent with CAD and the phone, right?
if it is so, telecaster is not an issue here...
Bryan, tell us, do you need CALLING number or CALLED number to be shown on the agent's phone?
from your question, I can conclude that you want CALLED number to be passed to the phone?
give us more detalis on this, please... maybe some call scenario...

thanks,
Selt


----- Original Message ----
From: Rasim Duric <rduric at uoguelph.ca>
To: Bryan Nowak <n68851 at hotmail.com>; jonvoip at gmail.com
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, December 20, 2006 11:57:06 PM
Subject: Re: [cisco-voip] Caller ID with IPCC Express


You'll need to change the IP Phone agent telecaster password and restart the TAI service. Just follow the link:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bryan Nowak
Sent: Wednesday, December 20, 2006 4:45 PM
To: jonvoip at gmail.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Caller ID with IPCC Express

You're right -- the original called number does show up in CAD.  Is there a way to send that to the display on the phone?


>From: "Jonathan Charles" <jonvoip at gmail.com>
>To: "Bryan Nowak" <n68851 at hotmail.com>
>CC: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] Caller ID with IPCC Express
>Date: Tue, 19 Dec 2006 18:10:07 -0600
>
>The original dialed number should show up as Enterprise Data on the Cisco
>Agent Desktop.
>
>If not, you need to set up Ent Data using the Cisco Desktop Administrator
>(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)
>
>Add the Ent Data fields you want and apply them to a work flow group.
>
>
>
>Jonathan
>
>On 12/19/06, Bryan Nowak <n68851 at hotmail.com> wrote:
>>
>>Hey folks,
>>
>>I'm fairly new to this newsgroup but can see that there's a wealth of
>>information here.  I'd like to add some value of my own but for now I'm
>>hoping to tap into some if it with this question:
>>
>>I have two JTAPI triggers in IPCC and both of them end up calling the same
>>agents.  Is there a way to change the display to show which number was
>>dialed?  Currently it appears that the display setting on the CTI port is
>>what's being passed to the phones, but since I don't know which port will
>>get which call, I can't adjust the display appropriately.
>>
>>It looks like I can create a second JTAPI Call Control Group, split the 20
>>CTI ports between the two, and change the Display settings for the ports
>>to
>>align with whatever call group will use them, but I figure that has to be
>>an
>>easier way.  Is there?
>>
>>Thanks,
>>Bryan
>>
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