[cisco-voip] Caller ID with IPCC Express

Sat Dec 23 01:12:21 EST 2006

Selt, you're exactly right.  I'm not running IP Phone Agent, and I'm looking to have the CALLED number displayed on the phone.  The reason for it is when someone calls number A, for instance, the helpdesk answers the phone one way, while they answer it a different way when number B is called.  There was a push to get this server into action this week and I've split the CTI ports among two different JTAPI groups to achieve what was required.  I now have Number A using the first 10 ports and number B using the second set of 10.  I was thinking there was a more refined way of accomplishing this, however.  Any ideas?

Thanks,
Bryan
  ----- Original Message ----- 
  From: Selt9 
  To: Rasim Duric ; Bryan Nowak ; jonvoip at gmail.com 
  Cc: cisco-voip at puck.nether.net 
  Sent: Friday, December 22, 2006 3:06 PM
  Subject: Re: [cisco-voip] Caller ID with IPCC Express

  if I understood Bryan well, this has nothing to do with IP Phone Agent... this is a regular agent with CAD and the phone, right?
  if it is so, telecaster is not an issue here...
  Bryan, tell us, do you need CALLING number or CALLED number to be shown on the agent's phone?
  from your question, I can conclude that you want CALLED number to be passed to the phone?
  give us more detalis on this, please... maybe some call scenario...

  thanks,
  Selt

  ----- Original Message ----
  From: Rasim Duric <rduric at uoguelph.ca>
  To: Bryan Nowak <n68851 at hotmail.com>; jonvoip at gmail.com
  Cc: cisco-voip at puck.nether.net
  Sent: Wednesday, December 20, 2006 11:57:06 PM
  Subject: Re: [cisco-voip] Caller ID with IPCC Express

  You'll need to change the IP Phone agent telecaster password and restart the TAI service. Just follow the link:

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dd86bde

  Rasim Duric
  Network Analyst (CCS)
  University of Guelph
  Guelph, N1G 2W1, ON
  519-824-4120x53146
  rduric at uoguelph.ca

  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bryan Nowak
  Sent: Wednesday, December 20, 2006 4:45 PM
  To: jonvoip at gmail.com
  Cc: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Caller ID with IPCC Express

  You're right -- the original called number does show up in CAD.  Is there a way to send that to the display on the phone?

  >From: "Jonathan Charles" <jonvoip at gmail.com>
  >To: "Bryan Nowak" <n68851 at hotmail.com>
  >CC: cisco-voip at puck.nether.net
  >Subject: Re: [cisco-voip] Caller ID with IPCC Express
  >Date: Tue, 19 Dec 2006 18:10:07 -0600
  >
  >The original dialed number should show up as Enterprise Data on the Cisco
  >Agent Desktop.
  >
  >If not, you need to set up Ent Data using the Cisco Desktop Administrator
  >(see the desktop of your IPCC, or Start - Programs - Cisco, etc...)
  >
  >Add the Ent Data fields you want and apply them to a work flow group.
  >
  >
  >
  >Jonathan
  >
  >On 12/19/06, Bryan Nowak <n68851 at hotmail.com> wrote:
  >>
  >>Hey folks,
  >>
  >>I'm fairly new to this newsgroup but can see that there's a wealth of
  >>information here.  I'd like to add some value of my own but for now I'm
  >>hoping to tap into some if it with this question:
  >>
  >>I have two JTAPI triggers in IPCC and both of them end up calling the same
  >>agents.  Is there a way to change the display to show which number was
  >>dialed?  Currently it appears that the display setting on the CTI port is
  >>what's being passed to the phones, but since I don't know which port will
  >>get which call, I can't adjust the display appropriately.
  >>
  >>It looks like I can create a second JTAPI Call Control Group, split the 20
  >>CTI ports between the two, and change the Display settings for the ports
  >>to
  >>align with whatever call group will use them, but I figure that has to be
  >>an
  >>easier way.  Is there?
  >>
  >>Thanks,
  >>Bryan
  >>
  >>_________________________________________________________________
  >>Your Hotmail address already works to sign into Windows Live Messenger!
  >>Get
  >>it now
  >>
  >>http://clk.atdmt.com/MSN/go/msnnkwme0020000001msn/direct/01/?href=http://get.live.com/messenger/overview
  >>
  >>_______________________________________________
  >>cisco-voip mailing list
  >>cisco-voip at puck.nether.net
  >>https://puck.nether.net/mailman/listinfo/cisco-voip
  >>

  _________________________________________________________________
  Type your favorite song.  Get a customized station.  Try MSN Radio powered 
  by Pandora. http://radio.msn.com/?icid=T002MSN03A07001

  _______________________________________________
  cisco-voip mailing list
  cisco-voip at puck.nether.net
  https://puck.nether.net/mailman/listinfo/cisco-voip

  __________________________________________________
  Do You Yahoo!?
  Tired of spam? Yahoo! Mail has the best spam protection around 
  http://mail.yahoo.com 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061223/0e40e275/attachment-0001.html 