[cisco-voip] AutoAttendant can not transfer me to the extensions
gokhan senol
gokhanciscottl at yahoo.com
Sun Dec 24 14:45:41 EST 2006
hi,
2851 CCME router, also AIM card installed..
my PRI number range xyz5700-xyz5799 (100 DID)
my operator number 5777
(5777 > is the number that AAttendant directs me to this number when i press `0 ' during AA , .)
my AutoAttendant Number is 5701
standart aa.aef script runs..
from an ip phone(for example from 5726) i dial 5701 (AA number)and ivr starts running.
ivr says>>> press 1 for the enter extension number.....
press 2 for spelling the name....
press zero for the operator.......... bla bla ...
problem : if i press 0 everyhting is ok. AA script directsme to the operator(5777) and i start to speak with the operator.
But if i press '1' for entering extension number (for example 5745 ) then ivr says ' you have entered invalid extension number' ...
but if i directly dial 5745 from 5726 then we can speak,everyting is ok.
any idea?
thkns a lot
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