[cisco-voip] IP Phones unregisters at the same time CCM 4.1(3)sr1

[Jose Robles]

I have an isue using CM 4.1.3(sr1). 19 Ip Phones 7960 unregisters many
of them at the same time. Ussually at 4pm or 5pm or later when there is
not much activity at the site. I've seen this problem in another forum
people complaining with the same situation. This are the Reason code 8
events in the event viewer and in the CCM Trace folder log: 


02/06/2006 17:42:28.587 CCM|DeviceUnregistered - Device unregistered.
Device name.:SEP0013193E52AB Device IP address.:172.16.x.x Device type.
[Optional]:7 Device description [Optional].:Description Phone Reason
Code [Optional].:8 App ID:Cisco CallManager Cluster ID:1902-Cluster Node
ID:172.17.x.x|<CLID::1902-Cluster><NID::172.17.x.x><CT::AlarmSEP0013193E
52AB><DEV::SEP0013193E52AB> 


The description for Event ID ( 3 ) in Source ( Cisco CallManager )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information
is part of the event: DeviceUnregistered - Device unregistered. 
Device name.: SEP0012D9B95154 
Device IP address.: 172.17.x.x 
Device type. [Optional]: 7 
Device description [Optional].: Sistemas 
Reason Code [Optional].: 8 
App ID: Cisco CallManager 
Cluster ID: 1902-Cluster 
Node ID: 172.17.x.x 
Explanation: A device that has previously registered with Cisco
CallManager has unregistered. This event may be issued as part of normal
unregistration event or due to some other reason such as loss of
keepalives. 
Recommended Action: No action is required if unregistration of this
device was expected.. 


I think we are hitting a bug in 4.1.3 sr1. Any ideas?

 

Thanks again,

 

 

 

Jose A. Robles
Sr. Network Consultant
CCNP, CCDP
CQS Routing and Lan Switching Specialist
Netxar Technologies, Inc. - www.netxar.com 
17 Ponce Street 
San Juan, PR 00917
ph:  +1 787 765 0058  x2015
fax: +1 787 756 5362 
cel: +1 787 547-0149
email jose.robles at netxar.com

 

 

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