[cisco-voip] Callers Hear Beeps When Being Transferred

[Stu Packett]

We do not have MoH, but all the phones do have a MRGL which is really
for our conference bridges.  Is it possible to modify this tone on hold
beep?  This user claims this is something new, but I have no way of
proving him wrong. 

-----Original Message-----
From: Erick Bergquist [mailto:erickbe at yahoo.com] 
Sent: Wednesday, February 15, 2006 4:14 AM
To: Stu Packett; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Callers Hear Beeps When Being Transferred

Do you have network hold audio source set to a MoH source? Do the phones
have a MRGL with access to a MOH server? If not then they are probably
getting tone on hold (beeps) when put on hold or when a network-hold
event occurs (transfer, etc). 

--- Stu Packett <SPackett at fenwick.com> wrote:

> CallManager 4.0(2a)sr2c
> 
> I got strange one here.  One of my users complained that when he calls

> our main number and asks to be transferred to another employee, he 
> hears two or three beeps when the receptionist transfers his call.  
> The problem isn't the beeps itself, but the loudness of the beeps.  I 
> was able to duplicate this issue on my phones, but on my lab phones, 
> it does not do that.
> 
> Does anyone know where to find this "beep" setting when callers are 
> transferred?
> 
> Thanks in advance.
>
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