[cisco-voip] Callers Hear Beeps When Being Transferred

[Lelio Fulgenzi]

Tone on Hold is a CallManager Service Parameter (in 3.3(4) anwyays). Here is the help file excerpt:
      Tone On Hold Timer : This parameter specifies the number of seconds between every two hold tones that are played when a call is put on hold. Its effect on MGCP-based devices differs from other devices: a) For MGCP-based devices, if this value is 0 or 200,000, it completely disables the hold tone on that device; any other value will enable the hold tone on MGCP-based devices when the caller is put on hold. b) For all other (non-MGCP-based) devices, if this value is 0, the held device will play the hold tone only one time when the caller is put on hold; if value is 200,000, no hold tone will be played at all; otherwise, the held device will play the hold tone every so many seconds (specified by this value) repeatedly. If the value is less than 5 seconds, the device will raise it to 5 seconds. 
      This is a required field.
      Default: 10.
      Unit: sec.
      Minimum: 0.
      Maximum: 200000.
     

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
IP phone on a long haul 10base2 connection"                                           LFJ
  ----- Original Message ----- 
  From: Stu Packett 
  To: erickbe at yahoo.com ; cisco-voip at puck.nether.net 
  Sent: Wednesday, February 15, 2006 8:32 AM
  Subject: RE: [cisco-voip] Callers Hear Beeps When Being Transferred


  We do not have MoH, but all the phones do have a MRGL which is really
  for our conference bridges.  Is it possible to modify this tone on hold
  beep?  This user claims this is something new, but I have no way of
  proving him wrong. 

  -----Original Message-----
  From: Erick Bergquist [mailto:erickbe at yahoo.com] 
  Sent: Wednesday, February 15, 2006 4:14 AM
  To: Stu Packett; cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Callers Hear Beeps When Being Transferred

  Do you have network hold audio source set to a MoH source? Do the phones
  have a MRGL with access to a MOH server? If not then they are probably
  getting tone on hold (beeps) when put on hold or when a network-hold
  event occurs (transfer, etc). 

  --- Stu Packett <SPackett at fenwick.com> wrote:

  > CallManager 4.0(2a)sr2c
  > 
  > I got strange one here.  One of my users complained that when he calls

  > our main number and asks to be transferred to another employee, he 
  > hears two or three beeps when the receptionist transfers his call.  
  > The problem isn't the beeps itself, but the loudness of the beeps.  I 
  > was able to duplicate this issue on my phones, but on my lab phones, 
  > it does not do that.
  > 
  > Does anyone know where to find this "beep" setting when callers are 
  > transferred?
  > 
  > Thanks in advance.
  >
  --------------------------------------------------------
  > 
  > IRS Circular 230  Disclosure:  To ensure compliance with requirements 
  > imposed by the IRS, we inform you that any U.S. federal tax advice in 
  > this communication (including attachments) is not intended or written 
  > by Fenwick & West LLP to be used, and cannot be used, for the purpose 
  > of (i) avoiding penalties under the Internal Revenue Code or (ii) 
  > promoting, marketing, or recommending to another party any transaction

  > or matter addressed herein.
  >
  --------------------------------------------------------
  > 
  > ATTENTION:
  > The information contained in this message may be legally privileged 
  > and confidential.  It is intended to be read only by the individual or

  > entity to whom it is addressed or by their designee. If the reader of 
  > this message is not the intended recipient, you are on notice that any

  > distribution of this message, in any form, is strictly prohibited.
  >  
  > If you have received this message in error, please immediately notify 
  > the sender and/or Fenwick & West LLP by telephone at (650) 988-8500 
  > and delete or destroy any copy of this message.
  > > _______________________________________________
  > cisco-voip mailing list
  > cisco-voip at puck.nether.net
  > https://puck.nether.net/mailman/listinfo/cisco-voip
  > 


  __________________________________________________
  Do You Yahoo!?
  Tired of spam?  Yahoo! Mail has the best spam protection around
  http://mail.yahoo.com
  --------------------------------------------------------

  IRS Circular 230  Disclosure:  To ensure compliance with requirements imposed by the IRS, we inform you that any U.S. federal tax advice in this communication (including attachments) is not intended or written by Fenwick & West LLP to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing, or recommending to another party any transaction or matter addressed herein.
  --------------------------------------------------------

  ATTENTION:
  The information contained in this message may be legally privileged and confidential.  It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited.
   
  If you have received this message in error, please immediately notify the sender and/or Fenwick & West LLP by telephone at (650) 988-8500 and delete or destroy any copy of this message.

  _______________________________________________
  cisco-voip mailing list
  cisco-voip at puck.nether.net
  https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060215/09bb798c/attachment.html