[cisco-voip] Attendant Console line status issue

[Carter, Bill]

Attendant Console can not have the same DN configured on the Attendants
Phone, regardless of partitions.  Basically Attendant Console ignores
partitions.

Associated with AC user:
Attendant Console Hunt Group
Attendant Console Users Phones

I have never seen an instance where an IP Phone status didn't display
correctly in Attendant Console.

PS.  When you make changes to Attendant Console Hunt Group/Pilot Point
etc., restarting TCD is required.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick Bergquist
Sent: Monday, February 13, 2006 11:59 PM
To: erickbe at yahoo.com; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console line status issue


Update to this... the tcd trace shows the line status updates being sent
to client. 

Found out the way they have a lot of their phones set up is line 1 is DN
1234 in partition1 and line 2 is same DN 1234 but in partition2. From
reading docs this sounds like it may be not good, but apparently this
supposedly has worked in past for awhile with no problem.
Stopping/starting TCD or rebooting the CCM server seems to get it
working for awhile again. 

Do all the people in directory and speed dials need to be associated to
the ac user for line status to work?
I haven't had to do this before and can't find it in docs anywhere but
just checking. I am going to get a sniffer trace from client PC. The
users in the speed dial are good in the user directory (all fields
filled out correctly with telephone # that matches the IP phone
extension). 

--- Erick Bergquist <erickbe at yahoo.com> wrote:

> Have a client with an AC peroblem with line status not displaying 
> right or refreshing. Attendant console
> 1.2(1) es14 running on CCM 3.3(4) and a receptionist who is using 
> Windows 98.
> 
> They have 5 people listed in the speed dial window and when someone 
> gets a call listed in speed dial, the line status of that person is 
> not getting updated.
> When the AC user gets a call and tries to transfer a caller to that by

> dragging call onto speed dial then the line status changes from 
> showing they are available to busy because they are on a call already.
> 
> Is there a refresh interval that can be adjusted?
> 
> They have 140 people listed in the directory panel and the line status

> is not displayed there. It's been awhile, but I recall the directory 
> only displaying line status right if there was 10 or less people 
> displayed in the directory. I had them narrow it down to 2 people 
> listed and they had the same problem as speed dial issue above.
> 
> Anything in TCD traces I can look for on this?
> 
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