[cisco-voip] Attendant Console line status issue

[Erick Bergquist]

Yep. Found this yesterday. Is mentioned in 4.1 docs
and 4.0 version but the 3.3 doc version did not
mention this. Thanks. 

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmfeat/fsccmac.htm#wp1154239


--- "Carter, Bill" <bcarter at sentinel.com> wrote:

> Attendant Console can not have the same DN
> configured on the Attendants
> Phone, regardless of partitions.  Basically
> Attendant Console ignores
> partitions.
> 
> Associated with AC user:
> Attendant Console Hunt Group
> Attendant Console Users Phones
> 
> I have never seen an instance where an IP Phone
> status didn't display
> correctly in Attendant Console.
> 
> PS.  When you make changes to Attendant Console Hunt
> Group/Pilot Point
> etc., restarting TCD is required.
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of Erick Bergquist
> Sent: Monday, February 13, 2006 11:59 PM
> To: erickbe at yahoo.com; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Attendant Console line
> status issue
> 
> 
> Update to this... the tcd trace shows the line
> status updates being sent
> to client. 
> 
> Found out the way they have a lot of their phones
> set up is line 1 is DN
> 1234 in partition1 and line 2 is same DN 1234 but in
> partition2. From
> reading docs this sounds like it may be not good,
> but apparently this
> supposedly has worked in past for awhile with no
> problem.
> Stopping/starting TCD or rebooting the CCM server
> seems to get it
> working for awhile again. 
> 
> Do all the people in directory and speed dials need
> to be associated to
> the ac user for line status to work?
> I haven't had to do this before and can't find it in
> docs anywhere but
> just checking. I am going to get a sniffer trace
> from client PC. The
> users in the speed dial are good in the user
> directory (all fields
> filled out correctly with telephone # that matches
> the IP phone
> extension). 
> 
> --- Erick Bergquist <erickbe at yahoo.com> wrote:
> 
> > Have a client with an AC peroblem with line status
> not displaying 
> > right or refreshing. Attendant console
> > 1.2(1) es14 running on CCM 3.3(4) and a
> receptionist who is using 
> > Windows 98.
> > 
> > They have 5 people listed in the speed dial window
> and when someone 
> > gets a call listed in speed dial, the line status
> of that person is 
> > not getting updated.
> > When the AC user gets a call and tries to transfer
> a caller to that by
> 
> > dragging call onto speed dial then the line status
> changes from 
> > showing they are available to busy because they
> are on a call already.
> > 
> > Is there a refresh interval that can be adjusted?
> > 
> > They have 140 people listed in the directory panel
> and the line status
> 
> > is not displayed there. It's been awhile, but I
> recall the directory 
> > only displaying line status right if there was 10
> or less people 
> > displayed in the directory. I had them narrow it
> down to 2 people 
> > listed and they had the same problem as speed dial
> issue above.
> > 
> > Anything in TCD traces I can look for on this?
> > 
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