[cisco-voip] IPCC VoIP Monitor

[Voll, Scott]

Are you licensed for VoIP monitoring?

Is this going across more then one switch?  If so, do you have RSPAN
configured?

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brain Whistler
Sent: Tuesday, February 21, 2006 6:14 AM
To: Cisco Voip
Subject: [cisco-voip] IPCC VoIP Monitor

Hi,

I am running Cisco IPCC Express 3.5.(2) Enhanced
edition for contact centre with CCM 4.0.(1). This is
installed on Dedicated machine where CRA Server, VoIP
Monitor and Historical Reporting is co-resident. I
have configured two nic cards as described in
Administration guides.

Everything is working fine but when is the Supervisor
goes for call recording or Silient Monitor is doesn't
work, although I can see a file created of the
recording of 46 bytes in the folder 

c:\program files\cisco\Desktop_config\Audiofiles\, but
nothing more than that. 

Note that I have already configured the switch for
SPAN. I have verified my configuration with IRIS
sniffer, it is working perfectly and capturing RTP
packets but cannot get this successful on IPCC VoIP
Monitor. 

Can anyone help me in it, where I am failing, or does
VoIP Monitor server need to be configured from which
NIC to capture RTP packets.

Thanks
Brain


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