[cisco-voip] IPCC VoIP Monitor

[Jonathan Charles]

The files are 0K right?

That's because IPCC sees the call, it just isn't getting data.

You need to span all of your agents ports to the monitor port:

monitor session 1 source | destination... blah blah

Make sure you include ALL the agent and supervisor ports.



Jonathan



On 2/21/06, Brain Whistler <brainwhistler at yahoo.com> wrote:
>
> Hi,
>
> I am running Cisco IPCC Express 3.5.(2) Enhanced
> edition for contact centre with CCM 4.0.(1). This is
> installed on Dedicated machine where CRA Server, VoIP
> Monitor and Historical Reporting is co-resident. I
> have configured two nic cards as described in
> Administration guides.
>
> Everything is working fine but when is the Supervisor
> goes for call recording or Silient Monitor is doesn't
> work, although I can see a file created of the
> recording of 46 bytes in the folder
>
> c:\program files\cisco\Desktop_config\Audiofiles\, but
> nothing more than that.
>
> Note that I have already configured the switch for
> SPAN. I have verified my configuration with IRIS
> sniffer, it is working perfectly and capturing RTP
> packets but cannot get this successful on IPCC VoIP
> Monitor.
>
> Can anyone help me in it, where I am failing, or does
> VoIP Monitor server need to be configured from which
> NIC to capture RTP packets.
>
> Thanks
> Brain
>
>
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