[cisco-voip] IPCC VoIP Monitor

[Jordy Leung]

Also, not sure for IPCC Express, For IPCC Enterprise, there is list of NIC
which will be supported by IPCC.  You need to check if your agents' and
supervisors' PC are installed compliable NIC for silient monitoring.

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml

See if it helps you!

--- "Voll, Scott" <Scott.Voll at wesd.org> wrote:

> And VGW.
> 
>  
> 
> ________________________________
> 
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Tuesday, February 21, 2006 7:39 AM
> To: Brain Whistler
> Cc: Cisco Voip
> Subject: Re: [cisco-voip] IPCC VoIP Monitor
> 
>  
> 
> The files are 0K right?
> 
> That's because IPCC sees the call, it just isn't getting data.
> 
> You need to span all of your agents ports to the monitor port:
> 
> monitor session 1 source | destination... blah blah 
> 
> Make sure you include ALL the agent and supervisor ports.
> 
> 
> 
> Jonathan
> 
> 
> 
> 
> On 2/21/06, Brain Whistler < brainwhistler at yahoo.com
> <mailto:brainwhistler at yahoo.com> > wrote:
> 
> Hi,
> 
> I am running Cisco IPCC Express 3.5.(2) Enhanced 
> edition for contact centre with CCM 4.0.(1). This is
> installed on Dedicated machine where CRA Server, VoIP
> Monitor and Historical Reporting is co-resident. I
> have configured two nic cards as described in
> Administration guides. 
> 
> Everything is working fine but when is the Supervisor
> goes for call recording or Silient Monitor is doesn't
> work, although I can see a file created of the
> recording of 46 bytes in the folder
> 
> c:\program files\cisco\Desktop_config\Audiofiles\, but 
> nothing more than that.
> 
> Note that I have already configured the switch for
> SPAN. I have verified my configuration with IRIS
> sniffer, it is working perfectly and capturing RTP
> packets but cannot get this successful on IPCC VoIP 
> Monitor.
> 
> Can anyone help me in it, where I am failing, or does
> VoIP Monitor server need to be configured from which
> NIC to capture RTP packets.
> 
> Thanks
> Brain
> 
> 
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Jordy Leung

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