[cisco-voip] IPCC VoIP Monitor

[Erick Bergquist]

I recall this list or theres another list for IPCC
Express 4.x that add endpoint monitoring from users
desktop. Before IPCC Express 4.x all monitoring needed
a span port on a switch, etc but that changed in IPCC
Express 4.x and now theres the span port method as
well as endpoint monitoring. 

--- Jordy Leung <jordyl at yahoo.com> wrote:

> Also, not sure for IPCC Express, For IPCC
> Enterprise, there is list of NIC
> which will be supported by IPCC.  You need to check
> if your agents' and
> supervisors' PC are installed compliable NIC for
> silient monitoring.
> 
>
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
> 
> See if it helps you!
> 
> --- "Voll, Scott" <Scott.Voll at wesd.org> wrote:
> 
> > And VGW.
> > 
> >  
> > 
> > ________________________________
> > 
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of Jonathan
> > Charles
> > Sent: Tuesday, February 21, 2006 7:39 AM
> > To: Brain Whistler
> > Cc: Cisco Voip
> > Subject: Re: [cisco-voip] IPCC VoIP Monitor
> > 
> >  
> > 
> > The files are 0K right?
> > 
> > That's because IPCC sees the call, it just isn't
> getting data.
> > 
> > You need to span all of your agents ports to the
> monitor port:
> > 
> > monitor session 1 source | destination... blah
> blah 
> > 
> > Make sure you include ALL the agent and supervisor
> ports.
> > 
> > 
> > 
> > Jonathan
> > 
> > 
> > 
> > 
> > On 2/21/06, Brain Whistler <
> brainwhistler at yahoo.com
> > <mailto:brainwhistler at yahoo.com> > wrote:
> > 
> > Hi,
> > 
> > I am running Cisco IPCC Express 3.5.(2) Enhanced 
> > edition for contact centre with CCM 4.0.(1). This
> is
> > installed on Dedicated machine where CRA Server,
> VoIP
> > Monitor and Historical Reporting is co-resident. I
> > have configured two nic cards as described in
> > Administration guides. 
> > 
> > Everything is working fine but when is the
> Supervisor
> > goes for call recording or Silient Monitor is
> doesn't
> > work, although I can see a file created of the
> > recording of 46 bytes in the folder
> > 
> > c:\program files\cisco\Desktop_config\Audiofiles\,
> but 
> > nothing more than that.
> > 
> > Note that I have already configured the switch for
> > SPAN. I have verified my configuration with IRIS
> > sniffer, it is working perfectly and capturing RTP
> > packets but cannot get this successful on IPCC
> VoIP 
> > Monitor.
> > 
> > Can anyone help me in it, where I am failing, or
> does
> > VoIP Monitor server need to be configured from
> which
> > NIC to capture RTP packets.
> > 
> > Thanks
> > Brain
> > 
> > 
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> >
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> > 
> >  
> > 
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> >
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> > 
> 
> 
> Jordy Leung
> 
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